Operations Executive

**Responsibilities**:
Sales and Inventory Management
- Monitor and compile daily vending machine sales reports across all locations.
- Maintain online inventory accuracy of vending products across all machine locations.
- Coordinate stock replenishments and restocking schedules via sales trends and location demands.
- Assist with stock planning and alignment with and logistics and BD teams.
- Ensure stock mix meets location preferences, including RTE (Ready-to-Eat) meals, snacks, and beverages.

Operations Coordination
- Plan and coordinate daily driver replenishment scheduling.
- Plan and coordinate the full deployment of vending machines, including site readiness, machine delivery, and mechanical machine testing.
- Develop and implement planograms for each machine based on location-specific product strategies (e.g., RTE foods, snacks, beverages) to optimize product mix and visibility to customers.
- Conduct pre-deployment machine checks to ensure machines are in optimal condition before deployment— (chiller temperature, sound, display, connectivity, etc.) to ensure readiness.
- Work closely with the technical team to resolve issues before deployment and after installation.
- Activate and map NAYAX payment readers correctly to respective machine IDs and verify proper transaction functionality.
- Schedule regular machine servicing and troubleshoot minor operational issues.
- Follow-up closely and communicate with relevant teams to troubleshoot vending machine issues.

Portal Management
- Onboard new vending items (SKUs) to the online vending portal to correspond with the actual machine inventory.
- Ensure correct product mapping, pricing, location naming, and machine-product linkage on the portal.
- Monitor that the online inventory status reflects real-time machine stock, working closely with the top-up drivers to troubleshoot sync errors.
- Coordinate with marketing to upload product images, descriptions, and nutritional info where applicable.
- Coordinate with the production team to manage batch tracking and expiry dates of perishable products.
- Assign specific expiry batches to individual machines via the online inventory system.

Administrative & Reporting Duties
- Maintain accurate records for each machine deployment including location, planogram, service history, and stock logs.
- Generate insights and dashboards for internal stakeholders on machine and product performance.

Customer & Client Servicing
- Manage the customer service hotline to address public and client queries related to vending machines.
- Handle feedback of machine faults, payment issues and product quality complaints.
- Process and track refund requests, coordinating with the finance or technical team where necessary.
- Escalate unresolved technical problems to relevant service vendors or internal teams and follow up to ensure resolution.

Compliance to Quality and Standards
- Ensures the quality and quantity of products produced meet the business requirements
- Attends, investigates and resolves any Vending Machines related issues effectively and efficiently
- Monitor the maintenance schedule of Vending Machines to ensure continued reliability and efficiency of assets, equipment, and systems.

**Requirements**:

- Minimum 3 years of experience in food manufacturing supply chain or logistics support roles
- Proficient in Microsoft Excel and familiar with inventory systems
- Strong analytical, planning, interpersonal, communications and organizational skills
- Knowledge of ISO22000 or HACCP would be an advantage
- 6 days work week