Medical Concierge Executive
5 days ago
**This position reports to the Managing Director and interfaces with Company's operation manager and HR staff. One-Stop Healthcare Pte Ltd. is committed to an employee-orientated, high performance culture that emphasizes empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace.**
**Roles and Responsibilities**:
**1.) Client Support and Coordination**:
- Serve as the first point of contact for clients, addressing inquiries on available medical services.**:
- Coordinate and schedule medical appointments, consultations, diagnostic tests, and treatments with healthcare providers.**
**2.) Medical Assistance**:
- Support clients in understanding medical procedures, treatment options, and healthcare provider recommendations.**:
- Facilitate communication between clients and medical professionals, ensuring that all client questions are addressed in a timely manner.**
**3.) Travel and Logistics Management**:
- Organize travel logistics for international clients, including accommodation, transportation, and special requests.**:
**4.) Collaboration with Healthcare Providers**:
- Build and maintain strong relationships with healthcare providers, hospitals, and specialists.**
**- Collaborate with medical professionals to ensure a smooth and coordinated experience for clients.**
**Technical Skills and Competencies**:
**1)**Healthcare Systems Knowledge**:
- Basic understanding of medical terminology, healthcare procedures, and treatment protocols.**
**2)**Customer Relationship Management (CRM) Systems**:
- Experience using CRM tools to manage client data, track requests, and maintain communication.**
**3)**Travel and Logistics Coordination**:
- Skilled in organizing travel, accommodation, and medical appointments for international patients.**
**4)**Problem-Solving and Decision-Making**:
- Ability to handle unexpected issues and prioritize tasks in a fast-paced environment.**
**5)**Attention to Detail**:
- Ensures accuracy in scheduling, medical documentation, and travel arrangements.**
**6)**Confidentiality and Compliance**:
- Knowledge of data protection regulations and maintaining strict confidentiality in handling sensitive information.**
** Duration of Attachment Offered is:
- 6 Months
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