Assistant Manager

**Career in the Hospital**

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose - to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

**About NUH**

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

**About Department and Purpose of the Position**

As an Assistant Manager/Senior Assistant Manager in Medical Affairs - Clinical Governance (MACG), you play a crucial role in managing the quality and safety programmes, innovation work that impact the quality and growth of NUH under MACG and assigned programmes in NUH.

**Key Responsibilities**
- Coordinate and support clinical quality and safety programme within the organisation.
- Play an active role in identifying, coordinating and participating with relevant departments in developing quality models, standards development, design and implementation of audits and risk management activities.
- To provide support to Quality Assurance and Clinical Services committees and to continuously seek opportunities to improve work processes and highlight areas for improvement.
- Manage incidents and serious reportable events and conduct root cause analysis.
- Demonstrate management skills necessary to work effectively with internal and external stakeholders/partners across the system and work with teams across the hospital and institutions. This is to negotiate change and promote continuous improvement approaches and standards across the institution.
- Data Analysis and Reporting: Collect, analyze, and interpret quality and safety data. Prepare reports and presentations summarizing findings and recommendations. Assist in the development of quality and safety metrics and dashboards. Support the use of data to drive improvement efforts.
- Administrative Support: Draft meeting minutes
- Maintain and update the Institute's website and other communication materials.
- Collaborate with various stakeholders, including clinicians, administrators, and patients, to promote quality and safety initiatives.

**Key Requirements**
- Bachelor's degree in healthcare administration, public health, or a related field (Master's preferred).
- Experience in healthcare quality and safety, project management, or a related field.
- Strong understanding of quality improvement principles and methodologies.
- Proficiency in data analysis and reporting.
- Excellent organizational, communication, and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Experience with healthcare data systems is a plus.
- Knowledge of patient safety principles
- Positive, motivated and to perform under pressure.
- Embrace the NUHS mission and uphold and demonstrate the NUHS values

**Closing & Applications**

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.