E-commerce Intern

2 days ago

Bukit Merah, Singapore Norbreeze Group Full time

**ABOUT COCOMI**

COCOMI (Formerly Norbreeze Timepieces) was established in 2004 and is a leading accessible luxury Watch and Jewellery Distributor in Southeast Asia. COCOMI operates more than 20 stores (direct and indirect) in Singapore & Malaysia. Further, the company manage all sales channels, such as wholesale, ecommerce, and travel retailers, and is an omnichannel retailer of the world's leading accessible luxury watch brands, such as AUGUST BERG, BERING, BOSS, COACH, DANIEL WELLINGTON, HUGO, LACOSTE, MVMT, OLIVIA BURTON, TOMMY HILFIGER, CALVIN KLEIN, and others.

COCOMI is envisioned to become Asia’s leading Omni-channel retailer for Affordable Luxury watches and jewelry brands and preferred by GenZ and Young Millennials

**THE ROLE**

Ensure all orders are processed and delivered by lead time.

**MAIN RESPONSIBILITIES**

**Operations**
- Working closely with 3PL on collection of goods, order processing and delivery.
- Ensure all orders are delivered within lead time
- Liaise with Logistics department to schedule for deliveries to and from our owned locations
- Monitoring 3PL performance, maintain constant communication and working relation with delivery providers.

**Administrative**
- Regularly updating of inventory on the online platforms we operate in
- Maintaining product information for new and existing products on all online platforms.
- Timely processing of 3PL, courier partners and all other invoices for Cocomi before month end closing

**Customer Support**
- Support Customer Service through the Cocomi Live chat and respond to queries on various platforms and marketplaces
- Assist with placement of orders, refunds, exchanges, or complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

**DETAILED RESPONSIBILITIES/ACCOUNTABILITIES**
- To ensure all orders are delivered within lead time
- Responsible for the entire order fulfilment process
- Good communication amongst team and 3PL
- Ensure no discrepancy on billings and invoices
- Respond to client enquiries on various platforms within 4 hours
- Ensure new collection are uploaded to website and marketplaces

**SUGGESTED QUALIFICATIONS AND EXPERIENCE**
- Currently pursuing a Degree/Diploma Logistics/Supply Chain Management/E-Commerce or equivalent
- Working knowledge & experience of various local & international e-commerce platform/systems, both front-end & back-end (e.g. Lazada, Shopee, Qoo10, Amazon, Shopify, etc.) is an advantage
- Proficient in Microsoft office especially Excel (V lookup & Pivot Table)
- Good communication and interpersonal skills
- Have strong organisation skill
- Able to work under pressure in a fast-paced environment

**KEY ATTRIBUTES**
- Meticulous with an eye for details and numbers.
- Resourceful, fast, and efficient and able to work independently
- Aility to multi-task, prioritize and manage time effectively
- Good communication skills

**Job Type**: Internship
Contract length: 6 months

**Salary**: $800.00 - $1,000.00 per month

Schedule:

- Monday to Friday

Work Location: In person

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