IT Desktop Support Specialist

7 days ago

Singapore Axiom Technologies Full time

**Key Responsibilities**:

- Provide Level 1 and Level 2 technical support to end-users (onsite and remote).
- Install, configure, and maintain desktops, laptops, printers, mobile devices, and peripherals.
- Manage Active Directory tasks such as user account creation, password resets, and group memberships.
- Support Microsoft 365, Windows OS, VPN, and collaboration tools (e.g., Teams, Zoom).
- Handle IT asset management, including procurement, tracking, and inventory updates.
- Maintain and update IT documentation, user guides, and knowledge base articles.
- Coordinate with vendors for hardware repair and software support as needed.
- Participate in the onboarding/offboarding of employees from an IT standpoint.
- Escalate unresolved issues to higher-level support teams in accordance with SLAs.
- Ensure compliance with IT policies, security standards, and best practices.

**Required Qualifications**:

- Diploma or Bachelor’s Degree in Information Technology, Computer Science, or related field.
- Minimum 3-5 years of experience in IT desktop or end-user support.
- Proficiency in supporting Windows 10/11, Microsoft Office 365, and basic networking.
- Hands-on experience with remote support tools (e.g., TeamViewer, AnyDesk).
- Knowledge of Active Directory, Exchange, SCCM, and endpoint security solutions.
- Strong customer service, communication, and documentation skills.

**Preferred Qualifications (Good to Have)**:

- ITIL Foundation certification.
- Microsoft Certified: Modern Desktop Administrator Associate.
- Experience with ServiceNow or other ITSM tools.
- Exposure to Mac OS, mobile device management (MDM), and Intune.

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