L2 Desktop Support

5 days ago


Singapore MAVENSIDE CONSULTING PTE. LTD. Full time

**Job Highlights**
- **_Location: Hybrid-Working; Work-from-Home/ Changi Naval Base/ Penjuru _**:

- **_Job Type: Permanent _**:

- **_Work Hours: 9am to 5pm _**:

- **_Working Days: Monday to Friday _**:

- **_Transport Allowance provided _**

**L2/L3 - Advanced troubleshooting and response relating to product and source code level**
- Advanced Troubleshooting
- Diagnose and resolve complex issues, including system errors, integration fsailures and advanced configuration problems
- Software Updates and Bug Fixes
- System Integration
- Manage APls, middleware, database interactions
- Testing and Quality Assurance
- Conduct testing for updates, patches and new features to ensure stability
- Root Cause Analysis and Reporting
- Provide detailed RCA report for critical incidents
- Critical Issue Resolution
- Address high-priority incidents and ensure compliance with agreed SLAs



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