Service & Warranty Executive / Senior Service &
2 weeks ago
Responsible to support the reporting Manager to plan and develop specific Dealer Support and Development Program to ensure Dealer service quality meets company standards to support business operations and new product launch.
PRINCIPAL RESPONSIBILITIES
**1.Dealer Development**
- Support the reporting Manager to manage the dealer support and development activities such as plan & set up yearly development / enhancement program for specific dealers; plan & execute trainings on new products to dealers; prepare and review training materials; plan and organize regional trainings to dealers base on training needs.
**2. Dealer Support**
- Support the reporting Manager to manage and oversee the services;
- Collaborate with other teams such as Parts Sales & Machine Sale to provide technical support and conduct field visits for troubleshooting and resolve issues; gather feedbacks from both internal & external sources for product improvement;
- Manage Dealer portal to provide timely and accurate service information as Product Support Bulletin to share with dealers.
**Education level and/or relevant experience(s)**
- Minimum Diploma Education Level
- No experience is required i.e. fresh graduate is acceptable
**Knowledge and skills**
- Good Communication and Interpersonal skills
**Other requirements **(licenses, certifications, specialized training, physical or mental abilities required)
- Cross cultural sensitivity
- Adaptability and Ability for fast learning
- International Travel
**Company Benefits**
14 - 21 days annual leave
14 days medical leave
60 days hospitalisation leave
AWS + Bonus (depends on company performance)
Hybrid working (2 days work from office, 3 days work from home)
Company transport provided at 4 locations
Salary Range : $3,500 - $4,000
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