Client Success Manager

2 weeks ago

Singapore Esri Singapore Full time

**About the role**

The Client Success Manager responsibilities fall into four broad categories of Client Success, Enablement, Customer Support, and Adoption and Expansion.

Your responsibilities will include:

- Influencing key decision makers and stakeholders to adopt geospatial technologies into their digital transformation strategies
- Building strong relationships with client organisations and becoming a trusted advisor
- Support clients to maximise the value of their investment in Esri technologies
- Identifying opportunities where Esri technology can solve challenges
- Recognising the root of client challenges and ideating possible technologies to resolve the issues
- Providing, organising, developing, delivering leading practices and material to customers based on their needs, roadmaps, work plan requirements
- Facilitating training webinars, ideation workshops, and creating messaging to enable clients to understand the best way to use Esri tools
- Managing and overcoming road blocks in the administrative chain, ensuring customer satisfaction and streamlined communications
- Enabling seamless adoption of technology across client organisations

**About you**
- A Bachelor’s degree in Geography, Geographic Information Systems (GIS), Economics, Statistics, Engineering or Business or equivalent work experience
- 3 - 5 years of working experience in the IT Software industry. Experience as a CSM (both in SaaS and non-SaaS business model) is a bonus
- Analytical and problem-solving skills with a proven ability to diagnose business problems
- Excellent communication skills to clearly articulate and explain design decisions, including the ability to create and deliver compelling presentations to technology and business audiences indicating the areas where the software will impact your customers
- Possess a strong emotional control and can remain cool under pressure
- An ability to think on your feet and offer a calming presence and influencing others when things get hectic
- Have an interest in connectivity solutions (Integration, API management)
- Familiar with SDLC, Waterfall model (Agile, Dev-Ops is a bonus)
- Experience in ArcGIS products such as ArcGIS Desktop, ArcGIS Pro, or ArcGIS Enterprise will be a bonus
- Possess experience in a customer-facing role representing the organization in digital transformations with account/project management experience with a technology bias
- Professionalism and Integrity in all that you do
- A self-starter who is equally comfortable working independently and as part of a high performing team
- Willingness to travel to spend time onsite with strategic customers on occasion

**How to apply**

For more information regarding the role, please contact Eunice Seah, Human Resources, by phone on
(65) 6742 8622
.

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