Technical Support Administrator

3 days ago

Sembawang, Singapore Aerotech Automation Pte Ltd Full time

**Position Summary**
The Technical Support Administrator provides administrative support to the Global Technical Support Division.

**Essential Functions**
- Enters technical support issues into the company ERP system.
- Responsible for ensuring orders are entered accurately and in a timely fashion.
- Prepares and process documents from pre to post Sales phase, like quotations, purchase orders and invoices, tracks the status and provides updated information to customers.
- Assists Aerotech’s customers, internal departments, and the Global Technical Support team in managing and scheduling product returns, field support, and training requests
- Monitors order status and helps resolve issues in order to improve efficiency and achieve departmental goals
- Fosters relationships with the operational and technical department management of key customers
- Answers telephone calls. May also redirect calls to global support.
- Monitors and maintains administrative work instructions to ensure that they are accurate and current
- Other ad-hoc duties as assigned from time to time

**Requirements**:

- Diploma or equivalent
- At least 2 years of relevant experience preferred
- Customer service oriented
- Meticulous, pro-active and responsive
- Resourceful with strong organizational and co-ordination skills
- Proficient in MS Office such as Excel and WORD
- Ability to use company-deployed software systems such as EPICOR ERP and JIRA

**Working Conditions / Physical Requirements**
- Work is generally performed in an office environment
- May be required to sit for extended periods of time
- Will be required to work with other employees and customers frequently
- Note: The above Job Description is representative of the responsibilities and qualifications necessary to be successful in this role. It does not encompass every job duty or responsibility; other tasks may be assigned as necessary. Further the job description does not create or constitute a contract of employment_

**Job Types**: Full-time, Permanent

**Salary**: $2,500.00 - $3,500.00 per month

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Yearly bonus

**Experience**:

- relevant: 2 years (required)

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