Customer Relations Executive

7 days ago

Bukit Merah, Singapore Tembusu Institute Pte. Ltd. Full time

Tembusu Institute is looking for a detailed and structured **Customer Relations Executive** who is interested in analyzing data, great with customers and familiar with digital technologies. Your role is key in ensuring that payments for products and services are duly collected and recorded in our central database system to ensure full delivery of our services.

**Here's What You'll Do Day to Day**:

- Attend to customer enquiries on courses, course contents, and types of funding.
- Filter sales enquires to relevant respective programme advisors to secure leads.
- Ensuring customer satisfaction from point-of-sale conversion to student competency/the end of qualification/module.
- Create relationships with corporate entities to ensure the satisfaction of their student representatives
- Assist and make necessary arrangements for student requests. (e.g. change of intakes, reassessments, withdrawals)
- Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution.
- Develop, test, and implement ways to improve or digitalize student onboarding.
- Innovate and implement new ways to ensure customer satisfaction.

**Here's What We Are Looking For**:

- Strong communication and active listening skills.
- Familiar with technology systems and practices.
- High level of responsibility and ability to work within tight timelines.

**Here’s What Is Minimally Required**:

- Higher Nitec or equivalent and above.
- Experience in customer service will be an added advantage.
- Able to work on the weekends or on Public Holidays.
- Proficient in Microsoft Excel.
- Proficient in Chinese/Mandarin will be an added advantage.

**About Tembusu Institute Pte. Ltd.**:
Inspired by the enduring strength and grace of the Tembusu tree, Tembusu Institute stands for resilience, growth, and innovation. Our diverse curriculum spans disciplines ranging from têxtile and fashion to AI, engineering, business, and the musical arts, positioning us as a comprehensive, forward-thinking institution. Rebranded in 2024, Tembusu Institute Pte. Ltd. continues its partnership with SkillsFuture Singapore (SSG) as an appointed Continuing Education and Training (CET) Centre. We are also proud to be EduTrust-certified by SSG, reflecting our commitment to high-quality education and training. At Tembusu Institute, we are dedicated to equipping students with the skills they need to excel in dynamic industries, empowering them to shape their futures with confidence and creativity.

  • Senior/customer Relations Assistant

    1 week ago

    Bukit Merah, Singapore EM Service Pte Ltd Full time

    **Responsibilities** - Manage inbound outbound calls in a timely manner - Follow SOPs when handling different topics - Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives - Build sustainable relationships and engage customers - Keep records of all conversations in Operation Centre databases - Meet...

  • Customer Service Executive

    7 days ago

    Bukit Merah, Singapore LCentral English Enrichment (Tiong Bahru Branch) Full time

    **Job Responsibility** Customer Service Executives are key to supporting the daily operations of the business and managing customer service relationships. The primary responsibilities include: - Assist in the day to day administration of the centre (roster, scheduling, payments, etc.) - Assist in student enrolments (enquiries, assessments, registration,...

  • Public Relations Executive

    1 week ago

    Bukit Merah, Singapore EM Service Pte Ltd Full time

    We are seeking highly motivated individuals to be part of our PR & Communications team. This is a role that supports the development and implementation of communication strategies to build and strengthen community bond, and to promote residents participation in the towns managed by us. **Responsibilities**: - Support the Publicity and Community Relations...

  • Customer Relationship Manager

    5 days ago

    Bukit Merah, Singapore OpenText Full time

    **Hiring Manager**: Leo Yeung **Talent Acquisition Advisor**: Allan Zhang **Job Code Level**: SRP3 Refer Your Friends! **Who we are**: OpenText Enterprise Information Management (EIM) technologies and business solutions allow organizations to take full advantage of enterprise information to gain better business insight, capitalize on opportunities to...

  • Guest Relations Officer

    2 weeks ago

    Bukit Merah, Singapore One Vogue Pte Ltd Full time

    Job Reponsibilities: - Provide information about amenities, area and venues and promote services - Anticipate guest needs and build rapport with guests Offer assistance with certain tasks - Address customer complaints and escalate to Guest Relations Manager when needed Job Requirements: - With relevant working experience in customer service role - Able to...

  • Customer Success Executive

    3 days ago

    Bukit Merah, Singapore EBOS Cloud Accountants Full time

    At EBOS/INTELLINZ, we recruit Customer Success, you will play a key role to onboard new clients for the company. For more details, please visit our company website and Facebook for details on our products and services. Tasks you will work on with your client might include: - Speak & write mandarin via Wechat/XiaoHongShu is mandatory as part of your work as...

  • Customer Service Executive

    3 days ago

    Bukit Merah, Singapore MTC Consulting Pte. Ltd. Full time

    Basic up $3,200Attractive bonus + 14 days annual leaveMon-FriBukit MerahResponsibilitiesLiaise with clients, shipping lines, co-loaders, and overseas agents.Handle calls, enquiries, and shipment arrangements.Coordinate transport and customs clearance applications.Support shipping admin and prepare freight quotations.QualificationsAt least 1 year of relevant...

  • Customer Service Officer

    2 weeks ago

    Bukit Merah, Singapore Ademco (Far East) Pte Ltd Full time

    **Highlights**: - **Health insurance**: - **Dental reimbursement**: - **AWS + Performance Bonus**: - **Friendly environment**: - **Multiple buses to town**: - **Upcoming Havelock MRT Station (TE16) just outside our office** **Job Summary**: The Customer Service Officer is an expert in account activities management focusing on delivering excellence to...

  • Customer Service Officer

    7 days ago

    Bukit Merah, Singapore Ademco (Far East) Pte Ltd Full time

    **Highlights**: - **Health insurance**: - **Dental reimbursement**: - **AWS + Performance Bonus**: - **Friendly environment**: - **Multiple buses to town**: - **Havelock MRT Station (TE16) just outside our office** **Job Summary**: The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure...

  • Customer Service Officer

    3 days ago

    Bukit Merah, Singapore Ademco (Far East) Pte Ltd Full time

    **Highlights**: - **Health insurance**: - **Dental reimbursement**: - **AWS + Performance Bonus**: - **Friendly environment**: - **Multiple buses to town**: - **Havelock MRT Station (TE16) just outside our office** **Job Summary**: The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure...