General Manager

Happy Together Pte Ltd is Singapore’s leading **creative crafting and training company**, specialising in **personalised experiential workshops**, **WSQ-accredited courses**, and **retail craft innovations**. Since 2018, we’ve collaborated with major corporate clients, trained thousands of learners, and built an ecosystem where **creativity meets business innovation**.

As we continue to expand, we’re looking for a **General Manager (Training, Operations & Compliance)**to join our leadership team and work **directly alongside the Director**to manage multi-divisional operations, elevate training delivery, ensure compliance, and drive growth.

**Who Should Join Us**:
This role is ideal for someone who enjoys being the **right hand**to senior leadership and thrives in a **fast-paced, multi-dimensional environment**. You’ll love this role if you:

- Enjoy **making impactful decisions**that shape daily business operations.
- Want to **work closely with the Director**and gain first-hand exposure to business strategy.
- Are excited to oversee diverse areas**:training, retail operations, compliance, procurement, and administration**.
- Love **problem-solving, building efficient systems**, and leading teams towards results.
- Want to **grow with a dynamic SME**that’s expanding its reach in Singapore’s training and retail landscape.

**Key Responsibilities**:
**1. Operations & Administration Management**:

- Oversee day-to-day operations across all business units, including training, retail, e-commerce, and warehouse.
- Manage on-site, remote, and warehouse teams to ensure **inventory sufficiency**and **workflow efficiency**.
- Develop and improve **SOPs**to streamline processes and ensure accountability.
- Monitor petty cash, supplier payments, and overall admin procedures.

**2. Training & Trainer Utilisation**:

- Plan and coordinate **WSQ and non-WSQ courses, onsite event**, ensuring smooth execution.
- Manage trainer scheduling and optimise trainer-to-class ratios.
- Monitor learner enrolments, attendance, and satisfaction.
- Ensure timely follow-ups on make-up classes and assessments.

**3. Compliance & Governance**:

- Ensure compliance with **SSG, WSQ, PDPA, and TPGateway**regulations.
- Maintain readiness for **audit**and ensure all required documentation is up to standard.
- Review contracts, collaborations, and policies to mitigate operational risks.
- Build a compliance framework and checklist for consistent governance.

**4. Procurement & Supply Chain Oversight**:

- Supervise the **remote procurement team**to ensure timely material replenishment.
- Oversee stock control, supplier negotiations, and warehouse fulfilment processes.
- Ensure seamless product availability for both retail and training operations.

**5. Business Development Support**:

- Assist the Director in evaluating **corporate collaborations**and **B2B opportunities**.
- Conduct operational feasibility checks for new business projects.
- Support marketing and sales teams to align campaigns with operational capabilities.

**Who We’re Looking For**:
**Qualifications & Experience**:

- **Minimum 5-8 years of relevant working experience**in **operations, training management, or general management**.
- Background in **compliance, contracts, or legal operations**is highly preferred.
- Experience managing **multi-department teams**and **remote staff**.
- Strong understanding of **SSG/WSQ standards**and **training ecosystem**(advantageous).
- Bachelor’s Degree in Business Administration, Operations, Law, or equivalent (preferred but not mandatory).

**Skills & Attributes**:

- Strong leadership and **people management**skills.
- Excellent **decision-making**and **problem-solving**abilities.
- High organisational skills — able to manage multiple priorities simultaneously.
- Comfortable in a **fast-paced SME environment**where agility is key.
- Detail-oriented and **compliance-focused**, but also proactive in driving growth.

**Why Join Us**:

- Be a **key decision-maker**working closely with the Director.
- Exposure to **multi-industry operations**— training, retail, and e-commerce.
- Grow your leadership career in a **dynamic, expanding SME**.
- Collaborative team culture that values innovation and creativity.
- Opportunity to make a **real impact**on operational systems and business growth.