Support Engineer
1 week ago
**Job Description**:
- Perform remote troubleshooting
- Escalate unresolved issues to the next level of support
- Create tickets in the ticketing tool for the issues reported by the customers through phone
- Acknowledge receipt of the ticket and provide the next steps
- Capture all troubleshooting and resolution steps in the ticketing tool
- Follow-up and update on tickets
- Experience in managing desktop environment is preferred
- Knowledge of Windows Active Directory, DNS, DHCP, Patching
- Asset Management
Skillset Required
- Basic technical abilities including solid troubleshooting skills applicable to Windows and other operating systems
- Excellent communication skills - verbal and written
- Microsoft certification preferred
- Willingness to work on rotational shifts
Qualification
BTech / BCA / MCA / Any related degree
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