Customer Service/admin

3 days ago


Bishan, Singapore KitchenBox Pte Ltd Full time

Handling customer inquiries:

- Issue resolutions:
Investigating customer issues, identifying the root cause, and working with relevant departments to find solutions and provide timely resolution.
- Customer data management:
Maintaining accurate customer information in the system, logging customer interactions, and updating relevant records.
- Order processing and tracking:
Processing customer orders, monitoring order status, and communicating updates to customers.
- Complaint management:
Escalating complex complaints to appropriate personnel, documenting complaints, and following up to ensure customer satisfaction.
- Performance monitoring:
Tracking key customer service metrics like customer satisfaction, resolution time, and first contact resolution rate.
- Quality assurance:
Ensuring customer service interactions adhere to company standards and guidelines.
- Collaboration with other departments:
Working closely with sales, marketing, technical support, and other departments to address customer needs and resolve issues effectively.
- Any other ad hoc duties.

Pay: $1,800.00 - $2,800.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance

Work Location: In person



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