Customer Service Officer

1 week ago


Bishan, Singapore Lumens Pte Ltd Full time $40,000 - $60,000 per year

About Us

Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life.

Your Role on Our Journey

The Customer Service Officer operates within a 24-hour operations centre, providing vital support and coordination for both customers and drivers. This role involves managing a high volume of inquiries and issues, ensuring seamless communication, and delivering exceptional service to uphold the company's standards of safety, reliability, and customer satisfaction.

Your Day-to-Day Adventures

  • Handle customer inquiries related to bookings, cancellations, technical enquiries and general information.

  • Manage incident response, including accidents, breakdowns, and other emergencies, ensuring timely and effective resolution.

  • Assist drivers with route planning, scheduling, and operational updates.

  • Assign upcoming jobs based on driver availability, location, and qualifications.

  • Communicate with drivers regarding new bookings, changes, or cancellations.

  • Assist drivers with operational issues such as route guidance, customer queries, or vehicle breakdowns.

  • Document all interactions, bookings, cancellations, incidents, and resolutions accurately in the management system for tracking purposes.

  • Respond promptly to driver calls regarding vehicle issues, accidents, breakdowns, or emergencies.

  • Provide drivers with necessary support, instructions, and safety information.

  • Coordinate with internal and/or external parties when required

  • Monitor driver compliance with operational policies and safety protocols

  • Address customer complaints, resolve issues, and ensure a high level of customer satisfaction.

What Makes You a Perfect Fit

  • Strong communication and interpersonal skills

  • Ability to remain calm and professional under pressure is a must

  • Good problem-solving and conflict resolution skills

  • Ability to multitask and prioritize in a fast-paced environment

  • Knowledge of local roads, traffic regulations, and safety procedures will be a bonus

  • Night Owl – Working Hours: 5 Days Rostered

  • 10:00 PM – 7:00 AM and 5:00 PM – 2:00 AM

Ready to Drive the Extra Mile?

Send your resume that showcases your unique spark to us today. If your journey aligns with ours, we'll get in touch soon



  • Bishan, Singapore Mario Brothers Service pte Ltd Full time

    **Customer Service Officer/ Cashier (Full Time)** **Monday to Sunday - 2 shifts (7am -3pm/3pm -10pm)** **2 Vacancies** **Location Central Singapore - Sin Ming** **$2500 monthly** 2. Responsibilities: a. Greeting customers when they enter the mínimart b. Using cash registers to scan goods being purchased and charge customers c. Taking payments from...


  • Bishan, Singapore PlayFACTO School Full time

    We are expanding! Join PlayFACTO School as a **Customer Service Officer**, where you’ll play a crucial role in ensuring seamless communication and support for our customers. If you have a passion for delivering excellent service and possess strong organisational skills, we’d love to hear from you! You will be based in HQ office for this role. - Attend...


  • Bishan, Singapore The Write Connection Pte Ltd Full time

    **Job Highlights** - Competitive total rewards package - Dynamic & people-centric work culture - Professional development **Customer Service Officers (Full-time, Bishan Community Club)** The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards...


  • Bishan, Singapore One Vogue Pte Ltd Full time

    Job Responsibilities: - Upsell products and services to customers - Maintain and update appointments for servicing and repairs - Perform cashiering duties - Generate reports and suggest service improvement initiatives and processes - Handle phone or walk-in customer's feedback/ complaints/ inquiries effectively and professionally Job Requirements: - With...


  • Bishan, Singapore One Vogue Pte Ltd Full time

    **Responsibilities** - Build and maintain relationships with customers by liaising directly with customers on any queries/issues related to billing. - Monitor an follow up with account holders on payment dates. - Raise waivers or credit notes for customer dispute cases when necessary - Maintain accurate and timely records and tracking of all billing cases -...


  • Bishan, Singapore Victoria Facelift Private Limited Full time $40,000 - $60,000 per year

    About the role Victoria Facelift Private Limited is seeking a driven and passionate Customer Service Consultant to join our team in the Bishan Central Region. As a Customer Service Consultant, you will be responsible for providing exceptional customer support and ensuring a seamless experience for our valued clients. In this full-time position, you will be...


  • Bishan, Singapore KitchenBox Pte Ltd Full time

    Handling customer inquiries: - Issue resolutions: Investigating customer issues, identifying the root cause, and working with relevant departments to find solutions and provide timely resolution. - Customer data management: Maintaining accurate customer information in the system, logging customer interactions, and updating relevant records. - Order...


  • Bishan, Singapore Koko Delivery Service Full time

    **Company description** We are a young start-up in Singapore. We are located close to Marymount MRT (Exit B). We mainly focus on delivering perishable goods like cakes / flowers / donuts. We do not engage in the delivery of heavy parcel or groceries. **Job description** - Loading and unload of orders for the day - Carrying out deliveries - Checking orders...


  • Bishan New Town, Singapore Language centre Full time

    **Role**: - Resolve issues and escalate issues as required (claims, schedule conflicts, last minute cancellations) - Ensure daily operations (taking payments, recording new registration, follow-up of students...) - Tidy-up classrooms between lessons - Working hours 10.30am to 7.30pm **Requirements**: - 1st experience as in customer service, sales or...


  • Bishan, Singapore ABWIN SERVICE PTE. LTD. Full time

    _**WE ARE EXPANDING!!!**_ **Job Highlights** - HIGH PERFORMANCE MONTHLY INCENTIVE ($$$) - HIGH ATTRACTIVE INCREMENT ($$$) - HIGH OVERTIME PAYOUT ($$$) - 2 TIMES BONUS YEARLY ($$$) **Working Hours - Full Time** - Monday to Friday - 9am to 6pm - Saturday - 9am to 1pm **Salary** - From $2,600 and Above - Software Training Provided - Basic Daily...