Head of Commercial Claims, Singapore

Join us as a Head of Commercial Claims, Singapore to take on key responsibilities within a world-class claims function.
Make your mark in Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
How you will create an impact
You will be responsible for a portfolio of high value, complex claims from coverage inquiry through legal liability assessment and quantum analysis, to timely and accurate resolution, across all Commercial lines of business.
Your goal will be timely, accurate and customer-focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense - you will actively promote and demonstrate the principles of ‘Treating Customers Fairly’ in claims handling.
You will communicate regularly with internal and external stakeholders in your role as our commercial technical claims expert and thought leader.
As a senior member of the team, you will act as a deputy for the Team Manager, and will provide training, and be a technical referral point for colleagues.
You will also contribute to continuous improvement in Claims by supporting Quality Assurance / Regional Audit processes, ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders.
What you’ll need to succeed
Advanced knowledge of legal / regulatory and litigation / procedural requirements for various Commercial lines of business.
Experience in negotiation, mediation, arbitration and ADR skills on higher value complex claims.
Policy language skills enabling accurate and consistent policy wording interpretation.
A track record of following up effectively on recommendations from technical claims audits and continuous file handling improvement.
The ability to influence claims and non-claims stakeholders to effectively direct claims strategy.
The ability to assist with technical training to the team’s claim handlers as required.
Ready to take your career to the next level? We would love to hear from you.
LI-RO1
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
**Functional Area**:
CL - Claims
AIG Asia Pacific Insurance Pte. Ltd.