Digital Operations Lead, Clarizen

2 weeks ago

Singapore JLL Full time

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
**Location**: Singapore, India, China, Hong Kong or Australia preferred

**Responsibilities**:
Represent PDS interest and needs of the PDS business to support the adoption, engagement and evolution of our project management platform Clarizen

Work with IT Product owner development of our product roadmap. Manage requests for systems enhancements, working with stakeholders to identify and prioritise key enhancements that will deliver business value

Act as a bridge between our business and IT partners to continuously improve our platform and deliver efficiencies to our users

Develop PDS regional specific training content and conduct training with champions and end users

Engage PDS leadership and technology champions to advocate and promote change to move towards a common vision around process digitization and user adoption

Monitor and drive platform adoption together with regional PDS stakeholders to ensure we are getting the value from our technology

Primary point of contact for platform, serve as escalation point for unresolved issues.

Experience
Experience in implementing project management solution

Agile / Scrum experience

Stakeholder management experience essential

Outstanding communication and presentation skills

Business analysis and requirements gathering experience required

Experience developing reports and dashboards and implementing Walkme in systems

Experience working across Asia Pacific region preferred

Change management experience preferred

Bachelor’s degree required

**Skills**:
Personal values that align with JLL’s values of teamwork, ethics, excellence

Passionate about technology, can sell the benefits of solution

Able to influence and drive adoption of technology

Strong customer focus with a demonstrated ability to deliver outcomes

Excellent listening and analytical skills. Able to put yourself in our users “shoes” and deliver solutions that users describe as “making their job easier”.

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

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