Catering & Banquet Sales Manager

At **Holiday Inn® Hotels & Resorts**, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.

At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

**Holiday Inn Singapore Orchard City Centre** is looking for a **Catering & Banquet Sales Manager** who is able to ensure that all conferences, meetings, and group activities are coordinated and managed within guests’ expectations. Up-sell guests' events and manage function space and room block inventory to maximize hotel profit. Ensure hotel and guests fulfill group contract commitments.

Responsibilities include, but are not limited to:

- Sell function rooms, meetings, conventions and wedding packages
- Handle sales enquiries and develop new market territories
- Convert sales lead into sales platform
- Achieve revenue goals, guest satisfaction and oversee the financial performance of the department
- Direct day to day conference/convention activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance.
- Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience.
- Conduct banquet and catering facility tours and entertain clients to enhance the guest’s meeting /banquet experience.
- Assist guests with menu planning, food and beverage coordination, table arrangements, decoration options, etc.
- Arrange all details of meetings and conventions to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, and VIP services.
- Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience.
- Analyse and act against client satisfaction surveys to improve services.

**What We Need From You**

Bachelor's Degree / higher education qualification / equivalent in hospitality or related field, and minimum 3 years’ work experience (experience in a luxury hotel brand will be an advantage), or an equivalent combination of education and experience.

**Required Skills**:

- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Possess at least 2 years’ Room/Banquet Sales experience from the hospitality industry
- Comprehensive knowledge of the market trends
- Self-motivated, dynamic and result-oriented individual with strong marketing and business acumen
- Target driven and independent with good salesmanship

**What We Offer**

In return for your hard work, you can look forward to a highly competitive salary and benefits package - including:

- Duty meals
- Birthday Leave on your birthday month
- Monthly LOVE Hour
- Medical, dental & optical benefits
- Insurance Coverage
- 25-50% F&B Discount at restaurants within IHG Singapore Hotels
- Special Employee Rate at all IHG Hotels worldwide
- Room to Grow opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000+ hotels in over 100 countries around the world.