Regional Product and Consultancy Manager

**Objective**:

- The objective of the Product and Consultancy position is to oversee the regional digital products portfolio for ITT/XM Overseas and offer comprehensive cross-functional support for operational topics.
- He/she should possess a diverse background encompassing both product management and service management.
- This role plays a crucial part in supporting the digital transformation activity, particularly through implementation of the project to product (P2P) initiative and approach.
- Key responsibilities include strategic planning, identifying opportunities, defining product vision, prioritizing, fostering cross-functional collaboration (value-stream) to optimize our product portfolio, and ensuring cost recovery.
- He/she is expected to take end-to-end ownership of incoming demands and relevant actions are taken, while also contributing to regional portfolio management. Furthermore, the role involves addressing cross-functional service management tasks as needed.

1. Product Management

**Transformation**
- Collaborate to drive the growth and expansion of ITT/XM Overseas products within the regional market, ensuring product portfolio strategy are aligned with the company's overall business objectives.
- Drive the digital transformation strategy through the project to product (P2P) initiative, reshaping existing ITT Overseas services into product-oriented model(s).
- Identify current departmental services predominantly IT infrastructure services e.g., VDI, Cloud,
- Automation, Middleware, Database etc.,) and access the feasibility of transforming the services into a product-oriented or hybrid setup.
- Conduct POC for selected services, overseeing the successful rollout.
- Scrum/Agile/other relevant methodologies.

**Implementation**
- Identify growth opportunities, market trends, and customer needs, providing guidance for product portfolio decisions.
- Develop standards, templates, processes and guidelines for product lifecycle.
- Formulate brand strategies for the product range, incorporating market penetration strategies and competitive intelligence analysis, with timely responses to stakeholders.
- Conduct business development assessments, identifying product opportunities and forecasting to drive product growth and expansion.
- Ensure that the development of product and services from partner(s) meets the market usability standards.

**Innovation**
- Devise and implement new product (and/or existing product) pipeline strategies, encompassing prelaunch and launch strategies, as well as post-launch initiatives for sustainable growth, product enhancement, and innovation.

**Finance Management**
- Develop and manage budgets for products, including revenue forecasts, cost projections, and expense tracking.
- Analyze product costs and identify opportunities for cost optimization.
- Oversee product performance, including monitoring revenue, breakeven, and areas for financial improvement.
- Generate regular financial reports or dashboards, providing financial insights and recommendations to guide product strategy, including new product development, expansion and discontinuation.
- Identify and assess financial risks related to products, inform management and recommend strategies for mitigation.

2. Regional Portfolio Management
- Take full ownership of incoming demands, guiding thrm through the entire process and making informed decisions on their status (eg., approved, rejected, on hold etc.,).
- Conduct regular review meetings on cross-functional operational and demand management topics, ensuring effective communication and collaboration.
- Follow up on outstanding demands, ensuring closure, and facilitate the creation of project/product/operational demands derived from the initial demands.
- Monitor outstanding projects, demands, and operational demands, providing regular updates to
- Management and collaborating with relevant stakeholders.
- Assist in providing and presenting a comprehensive view of all the portfolios in the department, including identifying required services, services to be decommissioned, value providers and budget requirements.
- Prepare materials for portfolio board discussions, compiling relevant information and reporting materials to facilitate informed decision-making.

3. Cross functional support
- Actively participate in the Change management (CAB) calls to review the upcoming changes, analysed failed changes, and collaborate with vendors to implement appropriate actions.
- Attend Major incident (MI) management calls when relevant, aiming to understand the root cause and identify the preventive measures to avoid incidents.
- Provide comprehensive support for operational stability (covering changes, incidents, problems etc. to ensure smooth and efficient functioning.

4. Others
- Perform any other ad-hoc duties as and when assigned by the company.
- Commitment to and creating a corporate culture based on integrity with focus on compliance in the relevant business proces