Hotel Manager

Description

**About us**

Travel is a journey. At Holiday Inn, we help make it a joy.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

Holiday Inn Singapore Atrium is a spectacular atrium-styled hotel with more than 500 rooms. It is strategically located at the fringe of the city, Chinatown and the Singapore River, served by Havelock MRT right at its doorstep.

**Your day to day**

Reporting to the General Manager, you will be providing day-to-day leadership and direction by maximising financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of hotel and brand in the local community.

**Financial Returns**
- Development, implement and monitor financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability.
- Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.

**People**
- Direct day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.
- Coach and engage hotel staff while ensuring they have the information, market data, tools and equipment to successfully carry out job duties.
- Recommend and deal with staffing/human resources-related actions in accordance with hotel and/or company rules and policies.
- Promote teamwork and quality service through daily communication and coordination with key department heads.

**Guest Experience**
- Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community.
- Ensure highest level of guest satisfaction by providing quality guest services and amenities.

**Responsible Business**
- Ensure a safe and secure environment for guests and colleagues. Protect hotel assets in compliance with owners’ policies and procedures and regulatory requirements.
- Work with and maintain relations with external stakeholders, including representatives from Owning Company.
- Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organisations, activities Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.
- Perform other duties as assigned. You will be asked to serve as Acting General Manager or Manager on duty.

**Accountability**

This job is the second in command to the General Manager in a large full-service flagship hotel with an extensive range of facilities and services, including two food and beverage outlets, a bar and banquet services that cater to meetings and wedding events.

**What we need from you**
- Bachelor’s degree / higher education qualification / equivalent in Hotel Management and/or Business Administration.
- Several years in senior-level general management role in hotels (or similar sectors) operational roles, with a background in Rooms or Commercial preferred.
- Willing and be eligible for meeting statutory requirements to work in Singapore.

**What you can expect from us**

Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You will be rewarded with a suite of benefits that supports you and your family's wellbeing, including:

- 5-days work week
- Duty Meal
- Uniforms/ Laundry Services
- Birthday Off
- Learning and Development Opportunities
- Flexi Benefit
- Insurance Coverage
- 50% F&B discount at Hotel’s selected Restaurant
- Special Employee rate at all IHG Hotels worldwide

**Who We Are**

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn Singapore Atrium family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button