Guest Relations Executive
5 days ago
**Job Description & Requirements**
**RESPONSIBILITIES**
- Warmly welcome guests to the restaurant and usher them to their dining table
- Assist guests in their baggage whenever possible
- Managing the condition of physical menus and ensuring menus are up-to-date with the correct information and prices
- Be aware of regular guests, and remembering their preferences
- Be aware of any VIPs dining in the restaurant
- Manage reservations and table allocation to maximize seating plan
- Always smile in all communications with guests, whether face-to-face, virtual or over the phone
- To gather feedback from guests about their experience and document for reporting purposes
- Any other duties as assigned by Management
**REQUIREMENTS**
- Min GCE ‘O’ Level or equivalent preferred
- At least 2 years’ experience in guest relations, reservations management or similar customer service role
- Excellent, effective communication and interpersonal skills
- Well-versed in both English and Mandarin, to better assist guests
- Customer service drive with outstanding communication
- Keen listener with ability to address guest concerns and de-escalate issues
- Exhibits a positive and friendly demeanor in all guest interactions
- Detail oriented to document guest interactions and requirements accordingly
- Ability to multitask and be solution orientated
**Salary**: Up to $3,000.00 per month
**Benefits**:
- Additional leave
- Dental insurance
- Employee discount
- Food allowance
- Health insurance
- Parental leave
- Professional development
- Promotion to permanent employee
Schedule:
- Day shift
- Shift system
Supplemental pay types:
- 13th month salary
- Performance bonus
- Yearly bonus
Work Location: In person
- Health insurance
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