Guest Relations Manager

3 days ago


Outram, Singapore The Scarlet Singapore Full time

**Responsibilities**:

- Responsible for the daily operations and guest relations of the Front Office, to create a memorable guest experience
- Ensure high guest satisfaction to build loyalty and return business
- Maintain smooth relationship between the Management and guests, resolve issues arising from guest complaints and attend to requests
- Assist the Front Office Manager in the overall supervision of the department to ensure smooth and efficient operations of the Front Desk and Reservations
- Uphold the Hotel’s service standards, and train staff in all aspects of Front Office duties

**Requirements**:

- At least 2 years of experience in a similar capacity
- liKnowledge of Info-HMS will be an added advantage
- Well-groomed with excellent interpersonal and communication skills
- Positive work attitude, able to work independently and in a team
- On 5-day work week



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