Reservations & Call Centre Executive
4 hours ago
Do you thrive in a fast-paced environment and enjoy exceeding guest expectations?
We are seeking a passionate and detail-oriented Reservations & Call Centre Executive to join our dynamic team.
In this role, you will:
- Handle incoming calls and reservations inquiries with professionalism and a friendly demeanor.
- Process reservations efficiently and accurately using our reservation system.
- Upsell and promote hotel packages and amenities to maximize guest experience.
- Respond to guest inquiries via phone and email in a timely and courteous manner.
- Maintain accurate records of reservations and guest information.
- Contribute to a positive and welcoming atmosphere for all guests.
You're a perfect fit if you have:
- Excellent communication and interpersonal skills.
- Strong customer service orientation with a focus on exceeding expectations.
- The ability to prioritize tasks and work effectively in a fast-paced environment.
- Proficiency in computer skills, including reservation systems and email.
- A positive and enthusiastic attitude with a passion for the hospitality industry.
- Bonus points for fluency in a second language
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