Operations Centre

**What the role is?**:
The Ministry of Health is at the forefront in the nation’s fight against Covid-19. We are searching for individuals with the drive and passion to support us in meeting this challenge. There are various open roles within the Health Alert Task group (HATG). We want committed individuals who are able to work in a fluid, fast changing environment. If you are someone who excel in demanding situations and can adapt easily to changes, then you are someone we are looking for.

You will be working in a fast-paced and highly volatile environment that would require the ability to manage multiple priorities and stakeholders at the same time.

**What you will be working on?**:
We are looking for suitable individuals with relevant skillsets, experience, and ability to lead and assist the team in the operations of the task group. Individuals must be prepared to work in a highly stressful environment and nimble to manage the multiple priorities and stakeholders at the same time.

Individuals must be committed to work on a full-time basis while working the assigned shifts of either 12-hour blocks (including weekends and public holidays, with alternate days off) or office hours. Working hours may be adjusted due to operational needs and individuals may be rostered for weekends and public holidays to support operations when required. There may also be internal redeployment to support other areas of operations when needed. As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

**What we are looking for?**:
**1) **Senior Assistant Director/ Assistant Director (Ops Centre)**:
You will lead the team to coordinate, execute and monitor operations under the Health Alert Task Group (HATG). This would include
- To understand the public health policy and operations implementation.
- To provide oversight and guidance to the QO & GQF Operations Team, the Swab Operations Team, Sustenance Operations Team and Ops Management Team.
- To provide timely reports to Director HATG and Deputy Director on the quarantine operations conducted by HATG OPSCEN, and the cell’s readiness status.
- To liaise with the team leads to ensure that MOH’s policies and guidance are adhered to.
- To continuously review and optimise the workflow leveraging on technology.
- To define, measure, and track performance indicators (KPI) to achieve targets.
- To contribute to the development of Covid Management System (CMS)

**2) **Senior Manager/ Manager/ Assistant Manager (Ops Centre)**:
You will manage the team in monitoring and ensuring smooth operations in accordance with approved policies and processes. This would include
- To dispatch incoming workflows for action in a timely manner.
- To assist in recommending the use of data to provide insights, drive improvements and support decision making.
- To handle clarifications on unusual cases and liaise with other units where required
- To facilitate the continuous improvement of work processes while leveraging on technology.
- To train the HATG Team on latest SOP and to ensure staff competency in the process and procedures.
- To guide the junior staff in HATG team and ensure they are clear and updated on changes in workflows and processes.

**3) **Senior Executive/ Executive / Assistant (Ops Centre)**:
You will assist the team to ensure the operations are carried out in a smooth and timely manner This would include
- To assist to draft handover-takeover (HOTO) document for handing over to the next shift.
- To provide support to the senior staff in ensuring the proper inflow/outflow of manpower.
- To assist to track performance indicators (KPI) to achieve targets.
- To help the senior team members to liaise with other HATG stakeholders regarding how the HATG issuance work can support the requirements of other teams (e.g. HRTG and TOTG).