Customer Success Manager

2 weeks ago

Singapore MINDEN INTERNATIONAL PTE. LTD. Full time

**Who we are**:
Minden International is behind Singapore’s largest multi-partner loyalty programme with digital and data at the heart of the design. We are on a mission to redefine how brands engage with their customers through the power of machine learning and artificial intelligence. We are building a next generation insights-driven platform to serve millions of customers and merchant partners across Southeast Asia.

**The way we work**:
At Minden, we treat each other with respect. We embrace authenticity and transparency. We pride ourselves on agility and innovation, and believe in embracing continuous learning and self-improvement. We strive to be the preferred employer by providing a dynamic and exciting working environment with comprehensive benefits, work-life balance and effort recognition.

We are looking for an experienced Customer Success Manager to join our Partnership Team in Singapore. As a key member of the Partnership team, you will be focused on driving impactful relationships, ensuring successful product adoption and retention of key business partners.

**Get to know the role**:

- Establish and manage the relationship with our partners, including technical integration with our platform
- Drive partner retention and revenue growth through increased adoption of the platform features and products
- Develop customer engagement and marketing campaigns, and showcase new Minden products and features that may be relevant
- Engage with partners to understand their business objectives, develop their loyalty & marketing strategy and lead execution to realize the full value of our platform
- Build the insights strategy over time for the partners
- Define the success criteria and performance targets across agreed business plans with partners on an ongoing basis
- Identify key business areas where programme data insights can add value for deeper engagement with partners
- Continuously champion new opportunities and initiatives to deepen the partners’ commitment to the programme
- Collaborate closely with our Brand Marketing, Engineering and Product teams to support our partners’ business needs and expansion opportunities.
- Marshal resources across the organization as needed to support and help resolve partner issues

**You should have**
- Minimally 3 years of working experience in account management, customer success, partnerships, sales or equivalent role
- Proven track record of B2B account management
- Comfortable with technology and agile product development processes
- Knowledge of the retail, financial services and/or loyalty industry’s latest trends and technologies
- Strong understanding of enterprise SaaS, PaaS markets, particularly for loyalty, marketing and CRM solutions
- Familiarity with database queries and ability to analyze complex data sets to develop actionable insights to grow accounts
- Demonstrated experience in engaging and influencing external partners
- Exemplary communication and interpersonal skills
- The ability to perform in ambiguous, low control yet fast paced environment
- Self-driven mindset and always eager to learn
- Experience working in a startup environment will be an added advantage

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