Associate-client Services

**Purpose & Accountability**
- To ensure that the underwriters have the necessary underwriter support to allow for efficient broker

and business servicing.
- To ensure that the business has accurate data recorded to allow for timely and accurate reporting

and portfolio analysis.
- Accountable to the Underwriting Administration Manager, Country Head and Regional Managing

Director.

Assist the Managers and Underwriters to carry out all tasks relating to the underwriting and reinsurance of the business in order to provide appropriate customer focused products and maximise profitability, always bearing in mind the relationship between risk and return in respect of all underwriting activities.

**The role includes responsibility for**:
**Monitoring**:

- To assist with ensuring all of Tokio Marine Kiln insurance operations meet PRA, FCA and regulator requirements and that they are conducted with integrity.
- To ensure that conflicts of interest are identified and managed.
- Champion the Company values and work in accordance with organisational behaviours.
- To be aware of and comply with the relevant rules and regulations in relation to:

- money laundering
- sanctions
- financial crime
- bribery and corruption
- TCF
- Conduct Risk

**Relationships (Staff, Brokers and Reinsurers)**:

- To ensure that all customers are treated fairly at all times.
- To establish and develop business relationships with the businesses intermediaries, agents and business partners in order to secure business portfolios that meet with the Business Plans and

which are effectively handled to reduce the risk of mal-administration in the distribution process.
- Partnership with underwriters and maintenance of a general understanding of the account in order

to assist underwriters and other stakeholders.
- To participate actively in coaching/training provided for own learning and development.
- To liaise in a timely manner with internal departments to ensure requests for information, feedback

or guidance are dealt with effectively and efficiently.

**Communication**:

- Broker liaison in an administrative context.

**Consistency**:

- To understand, absorb and adhere to all relevant sections of the Procedures Manual.
- To support the underwriters in achieving minimum underwriting standards by adhering to all relevant processes and procedures for recording risks.
- To accurately record all insurance business within Tokio Marine Kiln’s systems so that risks can be

properly monitored and reviewed and that data required for all external and internal reporting

requirements is accurately captured and in accordance with relevant time limits.
- Be responsible for the quality of the Departments data in Tokio Marine Kiln’s systems.

**Reporting**:

- To provide relevant information for independent review and compliance with regulatory requirements.
- To ensure that management information is reported in a timely and accurate manner.

**General Administrative / Other**:

- Specific activities in respect of the underwriting, management and business portfolio, as determined

by the Underwriting Administration Manager, Country Head or Regional Managing Director.
- Data entry and retrieval including report set-up and analysis. Maintaining the underwriting and

office filing system. Scanning and photocopying. Other Ad hoc tasks as required.
- To assist any member of the team as directed by the Team Manager, Country Head or Regional

Managing Director.
- Microsoft Word, Excel, Outlook.
- General office administration experience (in a related business if possible).
- Experience and knowledge of the (re)insurance market.
- Demonstrates strong interpersonal, organisation and communication skills

**Technical Capabilities**
- Microsoft Word, Excel, Outlook.
- General office administration experience (in a related business if possible).
- Experience and knowledge of the (re)insurance market.
- Demonstrates strong interpersonal, organisation and communication skills

**Additional Information**
- Team player.
- Good attention to detail.
- Take ownership where required.
- Confidence to work with a wide variety of people.