IT Operation Analyst

**Responsibilities**: - Provide technical support to users - Assist users with hardware and software installations - Provide VIP support - Liaise with external support vendors for issues relating to IT Infrastructure or external vendors that deliver solutions relating to the core IT operating environment. Knowledge on Microsoft Office 365 and other cloud...

**BASIC FUNCTION** Reporting to the Manger - Sales Operations GPS (Global Projects & Specifications), the Sales Analyst - GPS is responsible for the collection, analysis, and reporting of global project sales and pipeline data. This would involve developing or maintaining information and data necessary to communicate sales performance, developing forecasts,...

Analyze Line of Business system operation process and identify the area of improvement / and manage the change / optimization implementation. - Under general supervision, understand business problems, develop and deliver Business solution IT solutions as well as maintaining these solutions - Manage Internal Stakeholders escalation and help on conflict...

**Requirements**: - At least 3-5 years of experience in systems development and/or business process improvement initiatives. - Possess a Bachelor's Degree. - Preferably have project life cycle experience in the Financial Services Industry, specifically in the following areas: Consumer Banking Operations Customer Center - A hands-on team player who can see...

Bachelor degree in Computer Science, Computer Engineering or equivalent. - At least 3 years' experience of working as a developer/analyst in data field. - Experienced with **the Systems Development Life Cycle (SDLC) implementation methodology**. - **Hands-on experience with the creation of business specification, technical specification, SIT test...

Lead discovery phases across divisions identifying stakeholders defining scope business cases risks KPIs and solution options Facilitate workshops eliciting both functional and non-functional requirements through interviews observation Joint Requirements Development and prototyping Define and document comprehensive use cases workflows process maps user...

Lead discovery phases across divisions identifying stakeholders defining scope business cases risks KPIs and solution optionsFacilitate workshops eliciting both functional and non-functional requirements through interviews observation Joint Requirements Development and prototypingDefine and document comprehensive use cases workflows process maps user stories...