Technical Business Analyst

We're looking for a Business Analyst who embodies our core values of Customer First, Collaboration, Ownership, Impact Driven, and Innovation to join our IT division.

In this role, you'll partner with Finance and IT teams to translate business needs into actionable system solutions, apply Design Thinking to enhance user experience, and identify opportunities to improve processes. You'll also support Business-As-Usual (BAU) operations and Change Requests (CR), ensuring solutions align with business goals, compliance standards, and RWS's strategic direction.

Job Responsibilities:

Strategic Business Analysis & Design Thinking

• Needs Elicitation: Conduct in-depth business need analysis by proactively engaging with diverse stakeholders to deeply understand their goals, challenges, current processes, and underlying pain points, always maintaining a Customer First perspective.
• User-Centric Solutioning: Apply Design Thinking methodologies to thoroughly explore user needs, ideate innovative solutions, and prototype concepts, ensuring a human-centered approach to problem-solving and fostering Innovation.
• Opportunity Identification: Identify strategic opportunities for business process improvement, automation, and digital transformation initiatives that deliver significant Impact.
• Facilitation: Expertly facilitate workshops, brainstorming sessions, and stakeholder interviews to uncover root business problems and collaboratively define potential solutions.

Requirements Engineering & Documentation

• Requirements Translation: Translate high-level business needs into detailed, clear, concise, and testable business requirements (both functional and non-functional), user stories, and comprehensive use cases.
• Documentation Management: Develop and maintain thorough documentation, including Business Requirements Documents (BRDs), functional specifications, process flows, data models, and User Acceptance Testing (UAT) plans, taking Ownership of documentation quality.
• Alignment & Feasibility: Ensure all requirements are meticulously aligned with organizational strategic objectives and technically feasible within the existing or planned architectural landscape.

Process Optimization & Problem Solving

• Process Analysis & Improvement: Analyze existing business processes to identify inefficiencies, bottlenecks, and areas ripe for improvement. Design and recommend optimized future-state processes, leveraging technology and best practices to enhance operational efficiency and effectiveness, driving Innovation and Impact.
• Solution Engineering: Proactively identify and analyze complex business and technical problems, breaking them down into manageable components. Collaborate with technical architects, developers, and other IT professionals to engineer viable, sustainable, and scalable technical solutions that directly meet business requirements and strategic goals.
• Solution Evaluation: Evaluate potential solutions for their overall impact, technical feasibility, and strict alignment with enterprise architecture standards.
• Development Support: Provide continuous support to the development team throughout the entire software development lifecycle, clarifying requirements and efficiently resolving any issues that arise

Stakeholder Engagement & Quality Assurance:

• Liaison & Communication: Act as the primary liaison between business units and IT teams, ensuring clear,
• consistent, and proactive communication across all project phases.
• Expectation Management: Manage expectations of diverse stakeholders, including senior management, end-users, technical teams, and external vendors, fostering strong Collaboration.
• Negotiation & Consensus: Effectively negotiate and mediate between potentially conflicting stakeholder needs to achieve consensus and maintain project momentum.
• Vendor Management: Oversee the Application and Maintenance Support (AMS) team to ensure timely resolution of Incidents (IN) and Problems (PB), delivery of Service Requests (SR) and Change Requests (CR) in accordance with the agreed Service Level Agreements (SLAs).
• Testing Support: Support the creation of comprehensive test plans and detailed test cases based on defined requirements. Assist actively in User Acceptance Testing (UAT) activities, rigorously ensuring that implemented solutions meet the specified business needs and deliver a positive Customer First experience.

Job Requirements:

Education

• Bachelor's degree in business administration, Information Technology, Computer Science, Finance, or a related field.

Experience

• At least 8 years of proven experience as an IT Business Analyst, System Analyst, or similar role in an IT environment.
• Demonstrable experience with a variety of project methodologies (e.g., Agile Scrum, Waterfall).
• Proven experience working with ERP software (PeopleSoft Oracle ERP and Ariba are essential), with a strong understanding of system functionalities, business processes, and integration cross modules/peripheral systems.

Core Business Analysis Skills

• Design Thinking
• Business Need Analysis
• Requirements Engineering
• Process Improvement & Optimization
• Problem Solving
• Finance Domain Expertise

Interpersonal & Technical Aptitude

• Stakeholder Management
• Solution Collaboration
• Communication & Facilitation
• Adaptability & Attention to Detail
• Proficiency in SQL, batch and power shell scripts, programming languages such as C#, Java, Python, JavaScript or similar languages. Control M and integration experience is added advantage.
• Familiarity with cloud platforms (Microsoft Azure is preferred).