Customer Service Representative, Simplified Chinese

1 day ago


Singapore WARGAMING ASIA PTE. LTD. Full time

**Job Overview**:
**Reports To**:
Regional CS Manager, WoWS APAC

**What will you do?**:

- **Answer customers inquiries promptly and professionally in Simplified Chinese**:

- Communicate with customers effectively under the guidance of the Department Manager
- Provide prompt and effective response to customers in verbal/written communication
- Perform data entry and order processing functions
- Other duties as assigned

**What are we looking for?**:

- Excellent written and verbal communications skills in Simplified Chinese to be able to communicate with Simplfied Chinese speaking users
- Passion for Games
- High school Graduate, Associates Degree preferred
- At least minimum 1 year of relevant experience in Customer Service industry
- Excellent communication and presentation skills
- Customer orientation and ability to adapt/respond to different types of characters
- Willing to work in alternating shifts

**What additional skills will help you stand out?**:

- Excellent written and verbal communications skills in Traditional Chinese is a big plus
- Advanced written and verbal communications skills in English
- Proficiency with Microsoft Office, or equivalent tools
- Strong sense of customer service & Excellent troubleshooting skills
- Excellent knowledge of Windows-based operating systems



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