Customer Service Officer

6 days ago


Downtown Core, Singapore I.DENTAL GROUP PTE. LTD. Full time

Provide patients a positive experience while they are being treated at our dental clinic and support the running of the practice.

**Duties and Responsibilities**
- Answering calls and responding to inquiries.
- Reminder calls for appointment confirmation and rescheduling appointments.
- Schedules appointments and enters appointment date and time into computerized scheduler with a high rate of accuracy.
- Registers patients by verifying that patient's record is up to date and accurate.
- Check patients’ medical history and drug allergies.
- Check for insurance coverage and intention to use insurance or government subsidies such as CHAS.
- Collects payment from patients, applies payments to patient accounts in the computer system, and reconciles daily cash reports.
- Locating patient files and cases.
- Prepare PowerPoint for doctor counseling.
- Process claims with insurance companies and government agencies e.g. CHAS, Medisave.
- Liaising with dental labs for sending and receiving of cases.
- Recording lab charges and deducting from dentist takings.
- Educate and teach patient on correct use of braces and Invisalign.
- Other adhoc duties _

**Job Types**: Full-time, Fresh graduate

Pay: $2,100.00 - $2,500.00 per month

Work Location: In person



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