Customer Service Officer

3 days ago


Downtown Core, Singapore I.DENTAL GROUP PTE. LTD. Full time

**Responsibilities**:

- Management of voice and handphone messages
- Scheduling and rescheduling of appointments for patients
- Assist with patients’ enquiries, questions and provide advice and/or solutions
- Assist with registering of patients and verifying that patient's record is up to date and accurate.
- Monitor and follow-up on all cases promptly, especially escalated and complaint cases
- Generate accurate and timely reports
- Ensure all call centre operating procedures (SOP) are adhered to and maintained
- Follow up on Doctor’s Invisalign cases
- Registers patients by verifying that patient's record is up to date and accurate
- Check patients’ medical history and drug allergies
- Collects payment from patients, applies payments and adjustments to patient accounts in the computer system, and reconciles daily cash reports
- Locating patient files and cases
- Prepare PowerPoint for doctor counseling
- Process claims with insurance companies and government agencies e.g. CHAS, Medisave
- Liaising with dental labs for sending and receiving of cases
- Any other duties assigned from time to time

**Requirements**:

- Welcoming personality with good voice control.
- Speaks fluent English with good verbal and written communication skills
- Possess initiative and the ability to work under pressure in a fast-paced environment
- A team player with positive service mindset
- Ability to work independently and multitask

**Job Types**: Full-time, Fresh graduate

Pay: $2,000.00 - $2,400.00 per month

Schedule:

- Day shift
- Late shift
- Night shift
- Shift system
- Weekend availability

Supplemental pay types:

- Attendance bonus

Work Location: In person



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