Senior Manager Business Relationship

The Coca-Cola Company is a 135+ years old total beverage company, offering over 500 brands in more than 200 countries and territories. We’re constantly transforming our portfolio, from reducing sugar in our drinks to bringing innovative new products to market. We’re also working to reduce our environmental impact by replenishing water and promoting recycling. With our bottling partners, we employ more than 700,000 people, helping bring economic opportunity to local communities worldwide.

**Position Overview**:
**_ Relocation Support may be provided for this role._**

**Key Results**:

- Establishment of best practices in business transformation through digitalization
- Simplified/Streamlined business processes & practices with documentation
- Customer & Commercial solutions implementation that meet established criteria for business value, cost, time-to-deliver, SLAs & scalability

**What You’ll Do for Us**:

- Work with APAC IT CCL COE Leader, to prioritize, develop & deliver the Customer & Commercial solutions plan & timeline with Agile mind-set
- Project lead with multi-functional, regional, business units & bottlers to manage & deliver the agreed solutions, sprints & releases within the timeline & budget
- Responsible for supporting CCL solutions and managing escalations for the business to vendors and partners as required.
- Responsible & accountable for leading business digital transformation & solution implementation in the following areas:
Digital Commerce
- Business to Business (B2B)
- Business to Consumer (B2C)
- Direct to Consumer (D2C)
- Food Service Aggregators (FSA)
- Online to offline (O2O)
- Online execution survey (eRED)
- Payment Solutions

Customer & Commercial Execution
- Sales force automation (SFA) & execution
- Customer Service Excellence (RED, IoT, Vending machine, cooler, AI/Image Recognition)
- Alternative channels & Routes-to-Market (RTM)

**Job Requirements**:

- Experience in FMCG industry, preferably Customer & Commercial functions
- Minimum 8 years of strong track record in leading, delivering & managing complex regional IT & business digital transformation solutions in a large global corporation with multi-stakeholders, multi-functions & cross-country IT delivery teams
- Strong communication & influencing skills in a matrix & global environment
- Deep understanding of SDLC & Project Management, particularly Agile/Scrum methodologies
- Strong experience in management, evaluation & negotiation with multiple service providers/vendors
- Experiences on the following technology:

- Salesforce Sales & Service Cloud
- eCommerce platforms for B2B, B2C, B2B2C, O2O
- Payment solutions
- Date warehouse & data management tools (preferably Tableau, Power BI)
- IoT technologies
- Willing to take frequent conference calls out of regular office hours
- Ability to travel

**Qualifications**
- Bachelor’s degree in Information Technology or related
- Certifications in PMP/Agile/Scrum/BA will be preferred

**Core Competencies** - The following is a list of top Core Competencies needed for the job.
- Drives Innovative Business Improvements: Develops new insights into solutions that result in organizational improvements; promotes a work environment that fosters creative thinking, innovation and rational risk-taking.
- Balances Immediate and Long-Term Priorities: Seeks to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long-term goals.
- Delivers Results: Focuses on the critical few objectives that add the most value and channels own and others' energy to consistently deliver results that meet or exceed expectations.
- Imports and Exports Good Ideas: Relentlessly seeks, shares and adopts ideas and best practices in and outside the Company and embraces change introduced by others.
- Develops and Inspires Others: Builds and maintains relationships that motivate, guide, and/or reinforce the performance of others toward goal accomplishments. Develops self and others to improve performance in current role and to prepare for future roles; seeks and provides feedback and coaching to enhance performance.
- Lives the Values: Demonstrates the values of The Coca-Cola Company through words, actions, and by example; fosters an environment that reflects the values of the company.

**What We Can Do For You**
- ** Large & Connected Network**: Ability and exposure to cross-functional connected teams across the country and globe allow you to enhance and maintain global connections that allow us to move faster and learn from others.
- ** Innovative Technology**: We utilize and lead the market with our large supply chain network and state-of-art technology we use each day.
- ** Global Connections**: Allows you to develop, enhance and maintain global connections that allow us to move faster and learn from others.
- ** Compensation & Benefits**: Competitive benefits package that start on day one of employment

**Skills**

Influencing; Transportatio