Audio Visual Infrastructure Support

2 weeks ago

Singapore Barclays Full time

**Audio Visual Infrastructure Analyst**
**Singapore**
As a Barclays Audio Visual Infrastructure Analyst, you will support the global L3 infrastructure team for Media Services. You will be responsible for the lifecycle collaboration infrastructure software and hardware components including evaluation, configuration and deployment of new hardware/firmware/software to optimise stability and security of services. You will provide fast resolution to incidents that arise, to understand the root cause of incidents, and to continually improve service availability.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

**What will you be doing?**
- Participating in regular team meetings to keep track of ongoing support matters, upcoming tasks and balance out workload across the global team
- Proactively exploring industry standards and best practices and utilizing training opportunities to ensure knowledge and skill sets are maintained and enhanced
- Maintaining current and up-to-date infrastructure related product and document for reference and future usage
- Acting as a point of contact to identify and remediate both pro-actively and reactively any fault within the global collaboration infrastructure estate
- Collaborating with Media Services Operations team to troubleshoot and resolve issues
- Adhering to Problem, Change and Incident Management processes that are aligned to the existing collaboration services support model
- Maintaining accurate Service Now & BCM tools, service and CI information for Collaboration Infrastructure, and ensure all DR testing is performed and recorded as required to satisfy audit
- Being a Regional point of contact for new technology or feature requirements with responsibility for requirements gathering and specification

**What we’re looking for**:

- ITIL foundation certificate
- Experience within a large financial services organisation or other regulated industry
- Experience of end user and collaboration technologies - preferably AV technology

**Skills that will help you in the role**:

- Good verbal and written skills are required to coordinate with different regions and understand business requirements
- Thorough understanding of relevant, up-to-date technical knowledge in own field
- Ability to persuade people and influence outcomes
- Strong analytical skills

**Where will you be working?**
Our office is located in Marina Bay Financial Centre, which has been carefully crafted into a “city in a garden”. Overlooking the scenic skyline along the Marina Bay waterfront, the green spaces and rooftop terraces have been designed to optimise employee well-being. The centre provides an integrated live-work-play development, surrounded by shops, restaurants, gyms and an alfresco dining area. Our convenient office location means you’re just a 5-minute walk from the nearest MRT station.

LI-RY2021

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