
Executive, Patient Relations Services
5 days ago
Institution: Khoo Teck Puat Hospital
- Family Group: Administration
**MAJOR DUTIES AND
**RESPONSIBILITIES**:
- SPECIFIC (80%)
- Receive clinical feedback/ complaints from various sources.
- Retrieve all relevant notes and write to all parties involved to obtain accurate information related to the feedback/ complaints.
- Prepare SBAR, recommendation and submit to Manager for approval.
- Write reply letters to patients and send them.
- Put up waiver form for cases.
- Process compensation packages.
- Send potential claim cases to insurance.
- Handle medico-legal issues and clinical complaints.
- Arrange meetings with patients, patient's relatives and doctors to address their concerns.
- Prepare minutes of meeting.
- Prepare weekly and monthly feedback / complaints updates and report.
- Prepare bi-yearly Medical Board paper on feedback/ complaints.
- Support the administration and secretariat/ member to Hospital Medical Board subcommittee(s) and prepare Medical Board papers for the committee(s).
B. GENERAL (20%)
- Take on supervisory roles or special projects, as directed.
- Participate in patient safety walk rounds.
- Embrace continuous improvement as our way of life by improving and refining work performance on a daily basis.
- Any other tasks as deemed appropriate by the RO and HOD, Patient Relations Services (Clinical).
**JOB
**REQUIREMENTS**:
- EDUCATION, TRAINING AND EXPERIENCE
Degree related to healthcare, with at least 2 years' relevant experience.
- PROFESSIONAL LICENCE
NIL
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