Manager, Revenue Management

2 weeks ago


Tiong Bahru, Singapore Kuok (Singapore) Limited Full time

**This position is for Great World Serviced Apartments, a company under Allgreen Properties Ltd.**

Revenue Management
- Oversee revenue management and distribution aspects for apartment inventory
- Collaborate with Marketing Communications Team on route-to market, channel shift and marketing/ecommerce opportunities and develop relevant partnerships
- Formulate sound pricing/rate quotation strategies
- Develop and execute revenue management strategies and processes for revenue optimization
- Custodian for management of Booking Engine, Channel Manager, Extranet for Distribution Partners, PMS Sales & Reservation data
- Maintain complete, up to date and accurate loading of property information, rates and availability across brand website and e-channels
- Management of daily rate parity across all channels and OTAs
- Preparation of reports and analysis of performance
- Review and consolidate/enhance current reports to suit business needs
- Support the annual revenue budget process
- Maintain a high level of communication with Sales Team to understand market demand and customer needs

Admin & Reservations
- Oversee audit standards and operations of Reservations & Admin Team, developing and implementing improvement action plans as required
- Develop inventory management guidelines and drive upselling
- Be responsible for best practices to reach optimal profitability and occupancy of apartment inventory
- Manage the reservations process and operations to delivery excellent guest experience and meet financial targets
- Ensure the communication and dissemination of information to Operations Department is timely, accurate and well-orchestrated
- Develop communication process between Guest Services and Reservations with the objective of enhancing information sharing and improving the guests' arrival/stay experience
- Balanced delegation of tasks to ensure equitable distribution of work for Reservations & Admin Team members
- Coach and develop Reservations & Admin Team members

**Preferred Experience**
- Self-motivated, results-oriented, resourceful and possess leadership qualities
- Strong analytical skills with an eye for detail
- Positive work attitude, able to work independently and in a team
- Excellent interpersonal and communication skills

**Education and Key Certifications necessary**
- Degree/Diploma in Hospitality and/or Revenue Management-related discipline
- Prior experience in Hospitality Reservations role is an advantage.
- Competent in major PMS systems, with strong understanding on system features, set up and reporting. Experience in Booking Engine and Extranet management is preferred.
- Fluent in English and a 2nd Language
- Proficient with MS Office Programs, with strong knowledge in Microsoft Excel


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