Freelance Customer Service Officer

2 days ago


Marine Parade, Singapore Smartlab Education Centre Full time

Company

Smartlab Education Centre

Designation

Freelance Customer Service Officer

Date Listed

29 Apr 2025

Job Type

Entry Level / Junior Executive, Experienced / Senior Executive
- Free/ProjPart/TempIntern/TS

Job Period

From 24 May 2025, For At Least 4 Months

Profession

Education / Training

Industry

Early Childhood Care and Education

Location Name

1 Marine Parade Central, #13-03 Parkway Centre, Singapore 449408

Address

1 Marine Parade Central, Parkway Centre, Singapore 449408

Map

Allowance / Remuneration

$10 hourly

Company Profile

Built around activity-based and problem-based learning, our programme enables small class sizes to explore and experiment key topics that are likely to be addressed in exams. Not only that, it is designed to nurture a positive attitude towards learning and impart essential problem-solving and communication skills that remain relevant throughout life.

Our experienced full-time teachers go above and beyond to offer support inside and outside of the classroom, including advice for each stage of your child’s learning journey.

**Job Description**:
Key Responsibilities:
Customer Service:
Greet and assist walk-in clients and respond to whatsapp inquiries.

Provide accurate information about courses, schedules, fees, and registration processes.

Handle feedback, complaints, or service issues in a professional and timely manner.

Maintain student records, update enrolments, and manage systems.

Support day-to-day administrative operations of the centre.

Sales & Marketing:
Understand the full range of courses offered and confidently promote them to prospective clients.

Conduct follow-ups with leads and existing clients to encourage sign-ups and re-enrolments.

**Requirements**:
1-2 years of customer service and/or sales experience (preferably in the education industry).

Excellent communication and interpersonal skills.

Confident, presentable, and customer-oriented with a positive attitude.

Fluent in English and Mandarin.

Proficient in MS Office.

Able to work on weekends (10am - 6pm) and Tue, Thu & Fri (3 - 9pm)

Rate: $9 - 12 per hour depending on experiences.

Application Instructions



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