Freelance Customer Service Officer
2 days ago
Company
Smartlab Education Centre
Designation
Freelance Customer Service Officer
Date Listed
29 Apr 2025
Job Type
Entry Level / Junior Executive, Experienced / Senior Executive
- Free/ProjPart/TempIntern/TS
Job Period
From 24 May 2025, For At Least 4 Months
Profession
Education / Training
Industry
Early Childhood Care and Education
Location Name
1 Marine Parade Central, #13-03 Parkway Centre, Singapore 449408
Address
1 Marine Parade Central, Parkway Centre, Singapore 449408
Map
Allowance / Remuneration
$10 hourly
Company Profile
Built around activity-based and problem-based learning, our programme enables small class sizes to explore and experiment key topics that are likely to be addressed in exams. Not only that, it is designed to nurture a positive attitude towards learning and impart essential problem-solving and communication skills that remain relevant throughout life.
Our experienced full-time teachers go above and beyond to offer support inside and outside of the classroom, including advice for each stage of your child’s learning journey.
**Job Description**:
Key Responsibilities:
Customer Service:
Greet and assist walk-in clients and respond to whatsapp inquiries.
Provide accurate information about courses, schedules, fees, and registration processes.
Handle feedback, complaints, or service issues in a professional and timely manner.
Maintain student records, update enrolments, and manage systems.
Support day-to-day administrative operations of the centre.
Sales & Marketing:
Understand the full range of courses offered and confidently promote them to prospective clients.
Conduct follow-ups with leads and existing clients to encourage sign-ups and re-enrolments.
**Requirements**:
1-2 years of customer service and/or sales experience (preferably in the education industry).
Excellent communication and interpersonal skills.
Confident, presentable, and customer-oriented with a positive attitude.
Fluent in English and Mandarin.
Proficient in MS Office.
Able to work on weekends (10am - 6pm) and Tue, Thu & Fri (3 - 9pm)
Rate: $9 - 12 per hour depending on experiences.
Application Instructions
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