
Guest Service Officer
2 days ago
**Role and Responsibility**:
- Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in.
- Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure) and count the number of pieces of luggage to ensure that no luggage goes missing.
- Ensure that the drive-in/driveway is clear at all times to facilitate the loading and off-loading of luggage.
- Assist guests with their transportation needs and recommend the use of hotel facilities whenever possible.
- Deliver guests’ correspondence and packages to rooms or wherever designated.
- Ensure the workplace is clean and well-maintained at all times.
- Escort guests to their rooms, explain the facilities of the hotel etc.
- Assist in the driveway as required.
- To report any lost and found item.
- Any other duties within the reasonable scope as assigned.
**Requirements**:
- Prior experience in guest service and support operations would be an added advantage although training will be provided.
- Ability to converse in basic English for interaction with guests/understanding guests’ needs & requests.
- Able to maintain a friendly and positive demeanour.
- A team player with the ability to work with minimum supervision.
- Men or women of integrity.
- Willing and able to perform shift duties and able to work on weekends and during public holidays.
- Able to adhere to standard operating procedures/policies on workplace safety.
- Contact Number- : T: 66640143- (Mon-Fri: 9am to 12nn / 2pm to 5pm)
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