Client Care Advisor

**Position**:
The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories.
- Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH
- Are you passionate about client service & experience?
- Do you love making a difference?

The Client Care Advisor is responsible for delivering luxury best-in-class client experience across multiple contact channels, by listening to each client’s personal needs and addressing it through an elevated and authentic approach. This individual will be responsible for achieving and exceeding client service goals and commercial sales targets. Role will be based in Singapore east, with a hybrid work approach.

**Requirements**:
Sales Execution
- Build trust and loyalty with clients to achieve consistent sales success that surpasses goals
- Assist clients with product selections using consultative and strategic selling skills
- Assist in fulfilling any client order requests, including the sale process and shipping, in a timely manner
- Resolve order-related issues by liaising between client and internal/external groups: Ecommerce/Warehouse/Operations/Merchandising departments
- Reinforce client development as sales strategy to sell and grow outreach business day by day

Outstanding Client Service
- Provide a level of service that our clients value and an experience that distinguishes Tiffany
- Consult with our clients to understand their needs to propose appropriate products
- Resolve order-related issues by liaising between client and internal/external groups (Digital/Warehouse/Operations/Merchandising)
- Ensure all after sales enquiries are responded to in an appropriate and timely manner
- Ensure that collectively as a team we achieve our client centric KPI consistently
- As a brand ambassador, represent the brand in a professional manner that builds on client experience
- Have a sound understanding of our products and services to better fulfill clients needs
- Actively seek for the latest and most updated information relative to lifestyle and luxury needs and trends to be able to support and understand the needs of our clients
- Strives to leave the client with a positive client experience after every contact

**Qualifications**
- High School Certificate or Equivalent.
- Previous customer service experience in retail or call center environment.
- Strong verbal and written communication skills.
- Possess excellent problem-solving skills.
- Ability to handle calls objectively, when speaking with customers who may be irate, and ability to diffuse customer situations independently or under the guidance of a coordinator or supervisor.
- Familiarity with website technology, website navigation and terminology associated with internet commerce.
- Flexible working availability, including evenings and weekends.
- Preferred _
- Tertiary Qualification

**_TIFFANY & CO. _**
**MAISON***:

- Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.