Care Advisor

3 days ago

Singapore Econ Healthcare Full time

COMPANY DESCRIPTION

Established since 1987, ECON Healthcare Group celebrates more than 30 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare servcies in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill training centre, a chain of senior services centres, home care services, ambulance services, physiotherapy services and traditional Chinese medicine services. The Group also provides consultancy for the development and management of retirement living communities.

DESIGNATION : Care Advisor

RESPONSIBILITIES

Leads to Conversion
- Provide remarkable customer experience through building rapport and understanding each customer’s specific care requirements.
- Using a suitable tone of voice, follow-up on sales opportunities by providing personalised care advisory and convince them to purchase our service types
- Track all leads, prospects and customers via CRM internal systems in a neat and disciplined format to ensure data integrity
- Efficient use of language, ability to articulate ECON proposition to prospective customers from all backgrounds
- Close sales and achieve sales quotas
- Maintain and update the customer database ensuring accuracy and relevancy.
- Communicate customers' needs and ensure handover successful cases to support team
- Weekly reporting to reporting manager on call data and performance

Upselling Opportunities
- Understand the care landscape of each customers’ unique requirements to strategically upsell our service types to enhance the care solutions

Playbook Development
- Build, develop and refine the sales and customer service playbook
- Build materials and share insights on how to actively achieve leads to conversion successfully
- Enhance call script for advisors when new materials or sources are added

**Requirements**:

- Diploma / Degree in any discipline
- Minimum 3 years’ experience in customer service and inside sales preferred
- Experience in hospitality or healthcare-related role is a plus
- An active listener with a pleasant nature and an ability in critical thinking
- Excellent verbal and written communication skills
- Ability to multi-task and thrive under pressure
- Ability to work resourcefully, independently and with urgency
- Strong team player who is able to collaborate and co-create with other teams
- Possess solid negotiation skills, related to both selling and service retention
- Highly communicative, energetic, and a natural people-person
- Highly organised and attentive to details
- Proficient and comfortable adopting technology and software tools (Microsoft Office, Microsoft Excel, CRM etc.)
- Must be able to keep up with the constant change in the growing healthcare industry

QUALIFICATIONS

Diploma / Degree in any discipline

  • Healthcare Advisor

    1 week ago

    Singapore ADVENTAGE CARE PTE. LTD. Full time

    **Objective**: The Care Advisor (CA) is responsible for revenue objectives of the Company through client service coordination activities. Revenue is to be generated by fulfilling service requests.The CA handles service enquiries from prospective clients through a care consultation process to determine client’s needs and offer the appropriate care services....

  • Care Advisor

    3 days ago

    Singapore ECON Healthcare Group Full time

    **About Us**: Established since 1987, ECON Healthcare Group celebrates more than 30 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare servcies in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill...

  • Hair Care Consultant

    1 week ago

    Singapore BF HEALTH & SKIN CARE GLOBAL PTE. LTD. Full time

    **HAIR CONSULTANT Advisor Responsibilities**: - Consulting with clients to determine their skin type, skincare concerns, and style preferences. - Recommending products that fit the client's needs, preferences, and budget, and plaining how the products work. - Responding to customer questions and complaints. - Making sales, processing returns, and...

  • Beauty & Personal Care Advisor

    3 days ago

    Singapore EMPIRE MASSAGE HEALTH CENTER Full time

    As a Beauty Advisor, your key accountabilities will be to recommend and assist customers in selecting the ideal product suitable for their individual preferences and needs. You will also be expected to build and maintain good relationship with customers to ensure customer retention. **Responsibilities: -** - Attend to customer request and enquiries on...

  • Care Advisor

    5 days ago

    Singapore GENTLEHELP (TEO EXPRESS) PTE. LTD. Full time

    **About gentleHelp**: With a new generation of management from Big Tech and Consulting (MBB), we are embarking on an emboldened mission to reshape how care is delivered at home. We leverage leading-edge technologies behind the scenes to ensure that we can deliver seamless and intuitive user experience for all our customers whilst simplifying our operations...

  • Sales Advisor

    2 weeks ago

    Singapore sgfidu Full time

    sgfidu is hiring a Full time Sales Advisor role in Tampines, Singapore. Apply now to be part of our team. Requirements for this role: Flexible hours available Expected salary: $4,000 - $8,000 per month Be careful – Don’t provide your

  • Beauty Advisor

    2 weeks ago

    Singapore AFFINITY COSMETICS PTE. LTD. Full time

    AFFINITY COSMETICS PTE. LTD. is hiring a Full‐time Beauty Advisor role in Bishan, Singapore. Apply now to be part of our team. Requirements for this role Flexible hours available Expected salary: $2,500 - $6,000 per month Be careful - Don’t provide your

  • Client Care Advisor

    2 weeks ago

    Singapore Tiffany & Co. Full time $40,000 - $80,000 per year

    PositionThe name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories.Join Tiffany & Co. and be part of the largest luxury group in the world - LVMHAre you passionate about client service &...

  • Care Advisor

    4 days ago

    Singapore GENTLEHELP (TEO EXPRESS) PTE. LTD. Full time $40,000 - $80,000 per year

    Why Join Us:Competitive salary with Commission, AWS, and Performance BonusLeads provided by the companyFlexible work benefits, such as work from home and flexi-time arrangements10 Days Annual Leave per yearGrowth opportunities and professional development at a fast growing companySupportive and collaborative team environmentYour Role:Engage: Connect with...

  • Perm Part Time Derma Skin Care Beauty Advisor 2-4

    3 days ago

    Singapore Elitez Pte Ltd Full time

    **Looking for PERM Part Time Derma Skin Care Advisor** (Japanese brand - full range Derma Skin Care) Pay**:$14 per hr + Commission **, Weekly payment Working hours**:Min 2-4 days per week**, 9 hours per day (With 1 hr break) Location at **Guardian / Watsons stores (Bugis / West area)** Job duties: - To sell and promote company **derma skin care...