Operations Executive

6 days ago

Singapore Experian Information Solutions Full time

As a member of our Operations Team, you will support the delivery of Business Information products/services in Experian Credit Services. You will be responsible to ensure that we meet or exceed our service delivery commitments/ and agreements with our clients to achieve a positive customer experience.

**What you’ll be doing**
- Achieve or exceed operational efficiency targets and objectives (eg. Utilization% etc)
- Deliver on service-level-agreement (SLA) commitments made to customers on delivery turnaround time and quality of delivery
- Ensure accurate and timely upload of new cases assigned by clients into Collection system
- Work independently to monitor auto-buy/ integration programs, perform exception handling which may include manual buys & data updates, system re-initialization/verifications, liaison with external vendor and internal technical team to fix integration problems
- Provide regular feedback to manager on system/ process related issues that impact our speed and quality of delivery to our customers
- Initiate process improvement/automation suggestions or formulate solutions to problems and collaborate across internal functional teams (technical/ sales/ customer service), and external vendors to drive system enhancements, where necessary
- Provide support in system related enhancements to improve process/speed or quality of delivery, User Acceptance Test or Business Continuity Plan which may take place during non-operation hours/days
- Handle back-up operational activities/duties of other operation functions, where necessary
- Promptly handle all incoming and outgoing correspondence. This includes: Dispatch of outgoing mails and distribution of all incoming mails and other documents to collection team
- Prepare and distribute daily/weekly/monthly reports
- Assume any report or task assigned that are relevant to operations

About Experian

**About Experian**

Experian is the world's leading global information services company. During life's big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 17,800 people operating across 44 countries, and every day we're investing in new technologies, talented people and innovation to help all our clients maximize every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Experience and Skills
- Minimum 2 years of administration experience
- Fresh graduate with positive attitude may be considered
- Proficient in Microsoft Word and Excel
- Meticulous with an eye for detail
- Ability to think analytically, operate efficiently and communicate effectively
- Strong initiative and the ability to perform both independently and as part of a team
- Diploma/Degree in business or relevant studies
- Familiarity with Singapore business landscape

Additional Information

Experian Careers - Creating a better tomorrow together

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