Ui/ux Designer

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. Here you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank.

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a **UI/UX Designer.**

**Principal Responsibilities**
- Collaborate with Group design, research and other teams to understand user needs, identify design opportunities to create meaningful experiences and implement Ux/Ui guidelines, principles and best practices to ensure consistency and minimize repetitive work
- Support Ui/UX lead:

- Manage Ui/UX workstreams in integration program; deliver business as usual design activities, integration and rebranding activities across the organization
- Collaborate with Digital Product Owners and stakeholders to ensure delivery of both customer and business needs
- Be the gate keeper in ensuring the UX/UI is intuitive and consistent across journeys while ensuring design principles and aligned UX/UI are clearly articulated in the design requirement and wireframes
- Translate requirements into user flows, wireframes, mock-ups and prototypes that lead to intuitive user experience across a wide range of digital assets and interface
- Own UI capability output and ensure it meet business needs and outcomes
- Support the Company’s business and customer KPI that includes improve in NPS (net promoter score), customer acquisitions, website performance, new services and product launch

Requirements

**Requirements**:

- Degree holder in Business Administration or a related field
- Minimum 3-5 years of experience, covering all aspects in UX/UI including iterative design sprint and UX research/ workshops, not limited to rapid prototyping and concept testing
- Digitally savvy with good understanding of financial services customer journey including pain points, moment of truth, levers to drive customer behaviors
- Good understanding of financial services rules regulation related to digital assets and other compliance requirements and proven ability in delivering simplified user experience on mobile and or web-based design would be an advantage. Insurance experience preferred
- Strong understanding and experience using tools like customer journey mapping, design sprint methodology, collaborative tools like Jira and Confluence and visualization tools such sketch, figma or invision
- Results driven with data driven decisions when defining the user experience and enhancing user interface with good project management skills; high level of attention to detail, including a proven ability to manage multiple and competing priorities simultaneously
- Excellent communication (includes objection handling) and inter-personal skills to engage multiple stakeholders
- Able to influence, manage and build relationships with multiple stakeholders management buy in
- Ability to explain design options clearly and Customer First mindset
- Proven ability to ideate and conceptualize solution designs and strong vendor management to deliver according to design requirements
- Team player and independent problem solver
- Be creative, versatile and be constantly ready to challenge the status quo
- Good to have UI/UX Design certification, familiar with data analytic tools

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.