Regional Service Engineer

**Job Description**:
**JOB OBJECTIVE**: Provide instrument service and preventive maintenance support to external and internal customers, including advanced technical support to Promega’s branches in the Asia-Pacific global region, including Singapore, Australia, India, South Korea, China and Japan, and including distributors managed by these branches. This position will require up to 50% international travel.
- This position is based out of our Singapore office_

**CORE DUTIES**:
1. Participate in all operational aspects of the Asia-Pacific regional instrument field and depot service center support. This will include pre
- and post-sales support, installation, customer training, instrument preventive maintenance, repair and service support. Effectively identify problems as they occur and take appropriate steps to solve them.

2. Deliver service training programs to new service engineers, as assigned.

3. Develop and maintain strong internal and external customer relationships by acting as a liaison between the customer and various departments at Promega and providing necessary follow up.

4. Deploy and recommend improvements to equipment installation and operational qualification test plans/protocols in accordance with design requirements, operational needs, and applicable standards.

5. Manage information on specific technical hardware / software / system performance related issues to determine root cause, identify alternatives, and implement a solution in conjunction with Promega’s Technical Service, Quality Assurance, Engineering and Software Development groups.

6. Forecast and maintain instrument spare parts inventory to minimized customer downtime.

7. Demonstrates inclusion through their own words and actions and is accountable for a safe workspace. Acts with kindness, curiosity, and respect for others.

8. Embracing and being open to incorporating Promega’s 6 Emotional and Social Intelligence (ESI) core principles in daily work.

9. Understands and complies with ethical, legal, and regulatory requirements applicable to our business.

**KEY QUALIFICATIONS**:
1. Associate’s degree or equivalent (plus 4 years of relevant training and/or experience) or Bachelor’s degree in scientific or engineering discipline.

2. Three (3) or more years of experience supporting capillary electrophoresis technology.

3. Five (5) or more years of hands-on laboratory or instrumentation support experience.

4. Ability to work effectively with mínimal supervision in remote and sometimes stressful professional situations.

6. Ability to work effectively and respectfully with customers and colleagues of various cultural backgrounds.

7. Computer experience using programs including, but not limited to, Windows, Word, Excel, as well as Customer Relationship Management and Enterprise Resource Planning systems. In addition, ability to learn and use new programs as needed. Experience with Internet technology also desirable.

8. Strong experience with handling biological samples, some of which may be potentially infectious samples. Understanding of appropriate biosafety techniques.

9. Knowledge of instrument safety and regulatory compliance.

10. Prior experience working in a field instrument service organization.

11. Experience working in a cGMP, ISO 9000, and/or ISO 13485 environment.

**PREFERRED QUALIFICATIONS**:
1. Ability to speak at least one additional language at a conversational level.

**PHYSICAL DEMANDS**:
1. Ability to use standard laboratory equipment.

2. Ability to wear safety equipment and follow safety guidelines while in the laboratory.

3. Ability to move objects weighing up to 30 kg as required.

4. Ability to travel up to 50% of the time.

Diversity is important at Promega. We are proud to be an Equal Opportunity Employer, and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected class.