Professional Services Consultant

Menlo Security's mission is enabling the world to connect, communicate and collaborate securely without compromise. COVID-19 has made our mission all the more real. We support customers across various enterprises including Fortune 500 companies, 9/10 of the largest global banks and the Department of Defense.

Menlo is well-funded for growth and our investors are second to none. They include Vista Equity Partners (“Vista”), General Catalyst, JPMC, American Express, HSBC, and Ericsson Ventures.

**About the Role**

This is a very technical, consultative, hands-on role and you will be required to develop and maintain an expertise on Menlo Security products and the integrated platforms deployed within our customers’ networks.

Through a personal and proactive approach, you should be passionate about providing a great customer experience, providing product feedback in a constructive way, partner with our sales teams to drive continuous value from our solutions, and share customer sentiment and feedback which builds rapport and relationships.

**Responsibilities**
- Travel (25-50%) to customer sites installing and deploying Menlo Security solutions as well as building strong relationships with our customers
- Interact with the Menlo Security Support team to troubleshoot and diagnose support cases. Own escalations and ensure they get the attention they deserve from all parties.
- Ensure client needs are exceeded and deliverables are produced on time according to customer expectations.
- Act as a technical resource for all of our post sales teams
- Continuously look for opportunities to improve our product and processes. Specifically look for ways to improve time to value for our customer base.
- Manage internal and external expectations. Engage with customers in a meaningful way to drive long term sustained value in our account base.
- Document and template necessary documentation packages for customers as defined
- Look for opportunities to increase customer efficiencies (including by not limited to scripts and automation)
- Be dynamic. You should be seen as a trusted advisor to the customer and a technical account manager internally owning the current “state” of your assigned customer at any given moment.
- Provide solutions to complex challenges in customer environments and execute/document said solutions
- Demonstrate the robustness and the value of the Menlo solution and our core values
- Coordinate regular meetings with the customer and internal stakeholders to delivery new roadmaps, technologies and best practices with the customer.
- Articulate and implement best practices relative to industry standards - at times being a consultant to the customer to inform them of the most efficient and effective ways to implement Menlo solutions
- Other tasks and duties as needed to support the customer and/or business

**Requirements**:

- Excellent written and verbal communication skills in English, Mandarin is a bonus
- Minimum 3 years’ experience with Public Cloud Platforms Architecture and Deployment (AWS and GCP)
- Minimum of 2 years’ experience in building/integrating security solutions in large environments
- Minimum 5 years’ customer facing experience with Account Management, Escalation Management and/or Case Management
- Experience with Hypervisors (in order of preference): VMware(ESX) and KVM.
- Minimum 3 years’ working knowledge of authentication systems such as LDAP, SSO, Azure AD and MS Active Directory
- Minimum 8 years’ experience with TCP/IP, Proxy, SSL, IPSec, HTTP/HTTPS, DNS, SMTP protocols and Linux(Ubuntu Server)
- Hands-on knowledge with network troubleshooting using tools such as Wireshark, tcpdump, Traceroute, and MTR
- Versatile with using various operating systems including Windows, Mac, and GNU/Linux
- Scripting experience - Python and Bash are preferred
- Demonstrated project leadership and/or project management skill is preferred
- Ability to effectively juggle and manage many different tasks simultaneously
- BS/BA or relevant experience preferred
- AWS Certified Solution Architect Professional, AWS Advanced Certified Networking Specialty, MCSE Cloud Platforms, VMWare VCAP6-NV is preferred

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**Why Menlo?**

Our culture is collaborative, inclusive, and fun We have five core values: Stay Aligned, Get It Done, Customer Empathy, Think Creatively and Help Each Other Out. We believe in open communication, supporting new ideas, and sharing a mutual mindset of what we’re aiming to achieve together. There are tremendous opportunities to take initiative, implement new ideas, and have a hand in building a legacy.

**All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability**.