Assistant Programme Manager/senior Assistant Programme Manager

**COMPANY DESCRIPTION**

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

**RESPONSIBILITIES**
- Program Operations Support
- Manage pre-matriculation and daily operational matters for Postgraduate Professional Programs
- Pre-matriculation duties include:

- Gather pre-term administrative information from incoming students for logistics planning.
- Prepare all pre-matriculation documents for communication to incoming students.
- Plan and design orientation programme, including operational and logístical arrangements.
- Co-ordinate with Registrar Office on online matriculation and ID verification.
- Co-ordinate with relevant offices to arrange for presentation sessions, campus tours, etc. for Orientation
- Prepare welcome pack.
- Sources vendors who can provide the appropriate team building and leadership development programme suitable for students.
- Executes all orientation activities, gathers feedback from students via an online platform, and evaluates external vendors.
- Ensure compliance with program and Registrar policies and guidelines.
- Stakeholders' management
- Act as a liaison between the Deanery, Academic Director, faculty, staff, and students.
- Serves as the primary point of contact for students.
- Provide personalized attention to the high-profile executives enrolled in the programs.
- Address last-minute requests and follow-ups promptly, ensuring a high level of service standards.
- Alumni Relationship Building
- Recognize the potential high net worth and influential status of the students.
- Contribute to the development of strategies to engage and foster relationships with the alumni.
- Student's Financials
- Serves as point of contact to students for all tuition fee billing inquiries including grant administration from external parties
- Reviews the aging report, following up with reminders to students as needed.
- Resolves finance-related issues with Office of Finance
- Prepares budget submissions and track expenses for individual cost centers.
- Events Management
- Support Programme Manager in the administrative, operational, and logistics arrangement of events as and when required, e.g., Conferences/Workshops/Competitions/ Graduation Dinner/ Networking Events/Award Ceremony/Overseas segments

**QUALIFICATIONS**
- Bachelor's degree with at least three years of related experience or a diploma with at least 5 years of related experience.
- Prior experience relevant to this position or acquired in an educational setting will be advantageous.
- Analytical and meticulous with an eye for details.
- A good team player, independent and initiative.
- Ability to multi-task with good interpersonal and communication skills.
- Decisive, with ability to work well under pressure.
- IT savvy and proficient in MS Office Applications (Excel, Word, Powerpoint).
- Excellent written and spoken communication.
- Fluency in Mandarin would be an advantage.
- Able to work on weekends and weekday evenings when required.

**OTHER INFORMATION**
LI-KC1