Senior Assistant Programme Manager, Programme

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

DESIGNATION : Senior Assistant Programme Manager, Programme Management, SMU ExD

RESPONSIBILITIES
- This position is for SMU Executive Development (SMU ExD).
- Act as the lead administrator in the planning, scheduling and delivery of a number of concurrent major executive programmes.
- Take a lead role in the team on the overall project management and programme delivery from the design, communication plans, induction through to completion.
- Ensuring the tasks, quality and deadlines are met for each programme.
- You will alert the Client Directors and Head of Ops and Admin (or partner if necessary) of any potential problems or delays in plans for each programme.
- Provide high-quality customer service to multiple stakeholders with quality engagement with clients and participants.
- To facilitate good communications with clients and participants on pre-course preparations, in-class activities, evaluations and other essentials till completion of all modules.
- Manage programme budgets based on approved costing. Ensure complementary budgeting, forecasting and reconciliation of the expenditures.
- Coordinate and administer several programme schedules & a self-mastery in timeline management for executions according to Operations’ Standard Operating Protocol (SOP):

- Support our Programme/Client Directors during debrief, suggesting improvements and enhancements to achieve optimal holistic programme experience for the client.
- Work collaboratively with Client Relationship and Admin team in contracts, procurement, invoicing, collections and other related administrative tasks are completed in a timely and professional manner.
- Co-ordinate with our Learning Manager in portal set up for uploads of programme materials.
- Co-ordinate with our Media Specialist to keep programme website updated, manage e-invite and e-direct mailers in selective programme registrations.
- Co-ordinate with necessary internal departments for AV support, security & IT as & when required.
- Provide in-class support to clients, participants and faculty needs, ensuring all aspects of programme run smoothly.
- Ensure evaluation process is followed for each of the programme delivered.
- Keeping record of attendances, documentations of certificates and updating of job card after each programme run.
- Support our Programme/Client Directors during debrief, suggesting improvements and enhancements to achieve optimal holistic programme experience for the client.
- Engage in appropriate short-term projects.
- Deputise for another Programme Management colleague during her absence as required.
- Contribute to the general morale and professionalism of the SMU-ExD team.

QUALIFICATIONS
- Bachelor's degree with 5 years substantial administrative experience or equivalent combination of education and work experience, preferably in hospitality and/or higher education.
- Excellent team working skills with a flexible can-do approach, self-motivation, resilience and a willingness to adapt to the changing needs and priorities in your team and across SMU.
- A flexible approach to working hours will be required, as post-holders may be asked to work outside normal office hours on occasion in connection with events and courses.
- A systematic, thorough, and highly-organised approach to work with the ability to work to tight deadlines.
- Exceptional communication, organizational, and time management skills, tolerance for ambiguity and the handling of multiple tasks essential.
- The ability to demonstrate a personable and diplomatic approach in dealing with a diverse range of people, including international programme participants, senior visitors, academic staff and other members of the SMU.
- Ability to exercise sound judgment and creative problem solving skills in making decisions. Acting agile towards programme’s delivery plan changes.
- High levels of accuracy and attention to detail when inputting data and providing information.
- Good IT skills including the use of the Microsoft Office Suite, particularly Word and Excel, Powerpoint and the ability to learn new systems.
- Ability to work on occasional weekends, weekdays’ evening and public holidays.
- Travel for overseas delivery, whenever required.

OTHER INFORMATION