Professional Services Consultant

5 days ago

Singapore ESKER DOCUMENT AUTOMATION ASIA PTE. LTD. Full time

Role Description:
Responsible for the implementation of a suite of software and SaaS solutions, customer assessment, project scoping, configuration, installation, training, testing, production switch over, project go-live, documentation and reporting. The role involves business analysis, and technical consultation throughout the project lifecycle.

Key Tasks/Duties:
Pre-Sales:

- Provide and demonstrate systems prototypes, bid for projects and write technical proposals.
- Support marketing activities in exhibitions, presentations and workshops. Consultation:

- Deliver technical professional services and solutions remotely or on-site
- Assess customers’ requirements and business needs, analyze their documents work flow, define business rules, design solutions and document project scope
- Install and configure Esker solutions, customize solutions in JavaScript
- Deliver customer empowerment through training, successful handover of all required collateral and knowledge to ensure customers/partners use and grow our solutions post project closure.
- Perform Project and Customer Management to successfully deliver project outcomes and ensure customers receive maximum value from our products. Post Sales:

- Attend to technical problems pertaining to installations and configurations, features request and issues arising from system bugs
- Escalate complex technical problems to 2nd level support and Esker R&D team for resolution and optimal customer satisfaction
- Continue to uphold and build the maturity of Professional Services to meet the team’s and the wider organization’s goals
- Keep up-to-date the latest development and knowledge of Esker solutions
- Keep abreast of evolving customers’ requirements, advocate and identify Esker offerings to expand Esker software footprint

Educational Requirements:

- Bachelor or Master degree in Computer Science or Software

Engineering. Required Work Experience:

- At least 5 years’ experience in software implementations preferably in a software company or system integrator
- We are open to hire fresh graduate and provide training upon joining. Fresh graduate with scripting experience and exposure to computer languages will be considered. Technical knowledge:

- Good knowledge of ERP logics like SAP, JDE or Oracle (AP, FI, MM) or accounting software (Sage, Coda, Sun Account) is a bonus
- Good knowledge of Java Script or any other scripting language
- Knowledge and practical experience of cloud solutions
- Exposure with relational databases (Oracle, DB2, SQL Server), Microsoft Windows Server, integration with SAP or other major ERP is a bonus.
- Basic understanding in the areas of accounting and finance is a plus

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