Professional Services Consultant

2 days ago

Singapore Fortinet Full time

Overview Role: Professional Services Consultant - Singapore at Fortinet. Fortinet is a cybersecurity pioneer shaping the future of cybersecurity and the intersection of networking and security. Our mission is to safeguard people, devices, and data everywhere. We are seeking a dynamic Professional Services Consultant to contribute to the success of our rapidly growing business. Responsibilities Develop a clear overall understanding of customer requirements (project scope, technical requirements and solution design). Assist in the deployment, configuration, cut-over, testing and troubleshooting of Fortinet security solutions in customer environments. Mentor fellow PS team members to obtain necessary skills to evolve in the PS organization. Continuously develop knowledge and skills to remain proficient with Fortinet technologies to provide best practice advice during project delivery. Maintain expert-level technical knowledge in the following technology disciplines as they relate to Fortinet’s products: Network Security Infrastructure – Switching, Routing, SD-WAN, Proxies Firewalls, UTM, APT (Sandboxing), Application Control & Content Filtering, Web Proxying, SLB, Cryptology VPN technologies (SSL VPN/IPSEC VPN) & associated topologies Web Application Firewalling Centralized Logging and Reporting solutions Write & present whitepapers, technical notes, and other high-level technical documentation as required. Interface with Fortinet’s Business and Technology partners within designated technology discipline and distribute that knowledge internally to SE’s, CSE’s and TAC Engineers. Effectively communicate relevant project information to Fortinet management as appropriate. Resolve and/or escalate issues in a timely fashion. Complete and submit any required administrative tasks in a timely manner (timesheets, activities reports, project reports, etc.). Follow up with customer and internal Fortinet departments to ensure project documentation is completed: Creation of Statement of Work document Acknowledgement of work performed including work complete signing Knowledge

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