Customer Service Officer

1 day ago

Singapore TALENTS@WORK PTE. LTD. Full time

Near to Promenade MRT
- 4 days’ work week (10 am - 10 pm) - Report at 9:30am
- Must be willing to work on public holiday and weekends **.**:

- Font facing Customer Service Experience

**Challenges**:

- Manage the customer service counter during mall operational hours
- Must maintain a positive, courteous, and professional image at all times
- Attend to tenant and shopper’s enquiries/feedback via various sources
- Provide directional assistance to internal/external shoppers
- Promote Suntec Rewards loyalty program and its events
- Handle the mall mainline with incoming calls and respond to live chat swiftly
- Assist with mall redemptions and activities
- Responsible for handling all redemption and ensuring inventories & counter stocks are tallies in the CRM
- Assist with the selling of Suntec gift vouchers and merchandise
- Ensure that mall collaterals are replenished daily
- Be on departmental standby roster and be present for duty when required

**What it Takes**:

- Min GCE O level
- At least 1 year’ experience in frontline customer service role preferred.
- Able to work in a fast-paced environment and has a passion for service
- **Able to perform rotating shifts and willing to work on weekends and Public Holidays**:

- MS Office knowledge

Interested Applicants, please submit a copy of your updated resume (in MS Word Format) and send to sarah(AT)talentsatwork.sg

Sarah

Reg No: R2198293

EA License No: 21C0501

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