Ecommerce Client Solutions Manager, Sea

6 days ago

Singapore TikTok Full time

Responsibilities
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.
Team Introduction
Client Solutions Team at TikTok helps nurture accounts through high touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.
- Coordinate with XFN teams to ensure a smooth and successful eCommerce campaign execution, whilst managing post-sale client relationships to help them consistently grow
- Analyse campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our Commerce product & program offerings
- Share eCommerce industry & marketplace feedback and guide our advertising strategy
- Closely support and partner up with the sales team on presale research, media planning and pitching
- Serve as internal & external ShopAds product consultant to help educate on product solutions and best practices, and ultimately grow eCommerce book of business
- Proactively lead product update discussions, work with XFN to upskill internal teams' expertise on ShopAds

**Qualifications**:
Minimum Qualifications
- 5+ years of experience in account management/client services roles in digital marketing/eCommerce
- Experience in managing performance clients or agencies
- Experience managing performance advertisers with a deep understanding of their challenges
- Proficient in campaign management, setting up and optimization
- Ability to analyze data and identify insights to assess campaign performance
- Understanding of measurement tools like MMP, pixel implementation and basic troubleshooting knowledge

Preferred Qualifications
- Proactive attitude with excellent data analytical skills in excel
- Ability to work in a dynamic and fast paced environment

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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