Delivery Lead Strategy and Digital Transformation

Job ID: 29178

Location: Singapore, SG

Area of interest: Governance, Risk Management & Compliance

Job type: Regular Employee

Work style: Office Working

Opening date: 15 May 2025

**JOB SUMMARY**
- To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours as well as our brand promise, Here for good.
- We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
- The Delivery Lead will play a critical role within the Strategy and Digital Transformation team, responsible for driving the end-to-end delivery of complex projects. This role demands a strategic mindset, strong business acumen, process expertise, risk management capabilities, and adherence to governance standards. The individual will work closely with senior stakeholders to define business requirements, manage risks, and ensure alignment with organizational priorities.

**KEY REQUIREMENTS**
- The responsibilities include, working across Business, Products, Clusters and Country and Specialist teams to perform:
- Establish effective initiative governance and working rhythm for Target Operating Model implementation.
- Drive the development / refinement of detailed, functional design across Country, Group and Policy teams (including roles and responsibilities and headcount allocation).
- Work with the Transformation Office to support the development and maintenance of a detailed execution plan and a ‘path to savings’ / non-financial outcomes which shows the specific actions country, group and policy teams will take to deliver on objectives.
- Prepare and co-facilitate workshops with the internal initiative leads to finalise design with country and group stakeholders.
- Provide visibility on current state and future state headcount and activities once changes have been delivered for in-scope teams (to be communicated via comprehensive TOM documents).
- Facilitate day to day engagement with Risk and CFCR stakeholders to complete and refine detailed design and progress implementation of agreed scope for Target Operating Model initiatives.
- Ensure transparency and path to resolution for identified risks or issues.
- Delivery Expertise: Proven experience in managing and delivering medium-scale, complex CFCR or Risk projects within a strategic or transformational environment.
- Strategic Mindset: Ability to define clear strategies and translate them into actionable plans.
- Stakeholder Engagement: Demonstrated success in working with senior stakeholders and managing cross-functional relationships.
- Process Knowledge: Solid understanding of change management, project management.
- Risk and Governance: Strong knowledge of risk management and governance practices in a project delivery context.
- Communication Skills: Strong verbal and written communication skills, with the ability to convey complex information clearly.

**RESPONSIBILITIES**

**Strategy**
- Translate high-level goals and strategy into actionable project deliverables.
- Articulate the product vision, requirements and progress with stakeholders and team members.
- Collaborate with stakeholders to ensure tooling solution align with CFCR & Risk strategy and address critical efficiency needs.
- Maintain a focus on long-term value creation while driving short-term milestones.

**Business**
- Work closely with CFCR and Risk Product & Managed Services colleagues, Coverage & Specialist Teams, as well as other key stakeholders, to deliver the right outcomes for the TOM
- Foster strong relationships with senior stakeholders, acting as a trusted advisor and primary point of contact for delivery-related matters.
- Work collaboratively across departments to ensure alignment and buy-in for project goals and deliverables.
- Provide clear and concise updates, ensuring transparency and understanding at all levels of the organization.

**Processes**
- Develop and maintain project plans, including timelines, milestones, and dependencies.
- Ensure all processes are streamlined, efficient, and adaptable to the changing needs of the organization.
- Independently perform deep dive reviews and thematic analysis to completion.
- Drive continuous improvement by identifying opportunities to optimize delivery methods.

**Risk Management**
- Proactively identify, document, and address risks in collaboration with the stakeholders.
- Ensure effective risk mitigation plans are in place and implemented throughout the project lifecycle.
- Maintain a focus on balancing risk and opportunity to deliver optimal outcomes.
- Ensure all risks are regularly reviewed and updated in line with organizational policies.

**Governance**
- Ensure all projects comply with internal standards and frameworks under the organization’s Change Management Standards.