Senior Executive, Customer Experience and Enquiries
1 day ago
**Job Snapshot**:
**Employee Type**:
- Full-Time-
**Location**:
Singapore-
**Job Type**:
- Other- Handle enquiries and coordinate with internal and external stakeholders to look into clients or caregivers requests and feedback to achieve closure on issues raised
- Resolve simple and complex cases within 3 and 7 working days respectively
- Processing of appeals and back payments
- Accurate submission of appeals and completion rate of 100% on all appeals
- Administration support for enquiries management
- Maintain a 100% accuracy administrative functions and generate letter reports within the time frame given
- Ensure clients’ requests for updates are captured in the system, particularly adding care-of addresses and opt-out from long term care schemes.
- Ensure 100% accuracy in updating clients’ requests.
- Any other ad hoc projects which may be assigned by supervisor
**Job Requirements**:
- Degree in any discipline, preferably with experience in customer service or Diploma with years of relevant experience
- Fresh graduates with passion for customer service are encourage to apply
- Good written and spoken English is a must. Proficiency in a second language (Mandarin, Malay or Tamil) is an advantage.
- Good analytical, writing and interpersonal communication skills
- Excellent customer service and interpersonal skills
- Meticulous and inquisitive attitude with strong follow-up skills
- Team player with high level of initiative and able to work independently and under pressure.
- Proficiency in Microsoft Office
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